Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Notary Signing Agent
The Jordan Family Notary Services
Maricopa, AZ
12.2020 - Current
Documented transactions in notary journal to maintained permanent records.
Contracted with various agencies to complete personal loan packages.
Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
Administrative Assistant
Student Choice High School
Maricopa, AZ
06.2019 - 12.2020
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Inventoried and ordered supplies for office.
Scheduled appointments, meetings and events for management staff.
Maintained accurate department and customer records.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Directed customer communication to appropriate department personnel.
Composed correspondence, reports and meeting notes.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Handled incoming calls and directed callers to appropriate department or employee.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Tier 2 Customer Service Representative
Nationstar Mortgage
Chandler, AZ
01.2015 - 01.2018
Assisted customers in understanding the mortgage process and answered questions regarding closing costs, fees, interest rates.
Processed incoming payments from borrowers according to established procedures.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Maintained updated knowledge through continuing education and advanced training.
Updated and maintained databases with current information.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Prioritized and organized tasks to efficiently accomplish service goals.
Medical Assistant
Alaska Orthopedics
Anchorage, AK
06.2014 - 06.2015
Scheduled appointments for patients via phone and in person.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Measured vital signs and took medical histories to prepare patients for examination.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Organized charts, documents and supplies to maintain team productivity.
Cleaned and maintained medical equipment following procedures and standards.
Documented notes during patient visits.
Responded to patient callbacks and phone-in prescription refill requests.
Educated patients about medications, procedures and physician's instructions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Contacted pharmacies to submit and refill patients' prescriptions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Registered new patients into practice management software program accurately entering demographic information.
Contacted medical facilities to schedule patients for admission.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Nationally Certified Medical Assistant -
Alaska Career College
Anchorage, AK
2013
High School Diploma -
Department of Workforce Development
Anchorage, AK
07.2001
Some College (No Degree) -
University of Ashford University
Online
Skills
Team Building
Cultural Awareness
Customer Relations
Time Management
Conflict Resolution
Collaboration
Self-Directed
Excellent Communication
Quality Assurance
Supervision and Leadership
Networking
Problem Solving
Microsoft Word
Analytical and Critical Thinking
Medical terminology
Insurance verification
Healthcare compliance
Telephone customer support
Patient scheduling
Clinical documentation
Documentation skills
Certification
Nationally certified medical assistant
Certified loan signing agent
Notary public
Escrow agent
Internship
Successfully completed my internship at Alaska heart Institute to complete my medical schooling.
Timeline
Notary Signing Agent
The Jordan Family Notary Services
12.2020 - Current
Administrative Assistant
Student Choice High School
06.2019 - 12.2020
Tier 2 Customer Service Representative
Nationstar Mortgage
01.2015 - 01.2018
Medical Assistant
Alaska Orthopedics
06.2014 - 06.2015
Nationally Certified Medical Assistant -
Alaska Career College
High School Diploma -
Department of Workforce Development
Some College (No Degree) -
University of Ashford University
Nationally certified medical assistant
Certified loan signing agent
Notary public
Escrow agent
Similar Profiles
John SimpsonJohn Simpson
Instructor at Jordan Family Education ServicesInstructor at Jordan Family Education Services
RAN Optimization Professional Engineer at Jordan Mobile Telephone Services - Zain JordanRAN Optimization Professional Engineer at Jordan Mobile Telephone Services - Zain Jordan