Summary
Overview
Work History
Education
Skills
Certification
Internship
Timeline
Generic

Christina JORDAN

Maricopa,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Notary Signing Agent

The Jordan Family Notary Services
Maricopa, AZ
12.2020 - Current
  • Documented transactions in notary journal to maintained permanent records.
  • Contracted with various agencies to complete personal loan packages.
  • Reviewed documents and personal identifying paperwork or government-issued IDs for each person.

Administrative Assistant

Student Choice High School
Maricopa, AZ
06.2019 - 12.2020
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed customer communication to appropriate department personnel.
  • Composed correspondence, reports and meeting notes.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Tier 2 Customer Service Representative

Nationstar Mortgage
Chandler, AZ
01.2015 - 01.2018
  • Assisted customers in understanding the mortgage process and answered questions regarding closing costs, fees, interest rates.
  • Processed incoming payments from borrowers according to established procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Maintained updated knowledge through continuing education and advanced training.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Medical Assistant

Alaska Orthopedics
Anchorage, AK
06.2014 - 06.2015
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Contacted medical facilities to schedule patients for admission.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Education

Nationally Certified Medical Assistant -

Alaska Career College
Anchorage, AK
2013

High School Diploma -

Department of Workforce Development
Anchorage, AK
07.2001

Some College (No Degree) -

University of Ashford University
Online

Skills

  • Team Building
  • Cultural Awareness
  • Customer Relations
  • Time Management
  • Conflict Resolution
  • Collaboration
  • Self-Directed
  • Excellent Communication
  • Quality Assurance
  • Supervision and Leadership
  • Networking
  • Problem Solving
  • Microsoft Word
  • Analytical and Critical Thinking
  • Medical terminology
  • Insurance verification
  • Healthcare compliance
  • Telephone customer support
  • Patient scheduling
  • Clinical documentation
  • Documentation skills

Certification

  • Nationally certified medical assistant
  • Certified loan signing agent
  • Notary public
  • Escrow agent

Internship

  • Successfully completed my internship at Alaska heart Institute to complete my medical schooling.

Timeline

Notary Signing Agent

The Jordan Family Notary Services
12.2020 - Current

Administrative Assistant

Student Choice High School
06.2019 - 12.2020

Tier 2 Customer Service Representative

Nationstar Mortgage
01.2015 - 01.2018

Medical Assistant

Alaska Orthopedics
06.2014 - 06.2015

Nationally Certified Medical Assistant -

Alaska Career College

High School Diploma -

Department of Workforce Development

Some College (No Degree) -

University of Ashford University
  • Nationally certified medical assistant
  • Certified loan signing agent
  • Notary public
  • Escrow agent
Christina JORDAN