Christina Kenneally
Canyon,TX
Summary
Talented Revenue Cycle Supervisor oversees and optimizes billing management for Professional Billing practice. Knowledgeable about full revenue cycle process, including accounts receivables, payment posting and customer relations. Astute accounting professional with eye for detail.
Overview
10
10
years of professional experience
Work History
Revenue Cycle Supervisor
Optum
05.2014 - Current
- Conducted audits of registrations, insurance verifications and insurance denials.
- Trained, evaluated and challenged team of multiple personnel.
- Strengthened team relationships and effectiveness with hands-on and motivational approach.
- Created monthly schedules, maintained time records and submitted payroll on bi-weekly basis.
- Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Monitored and guided revenue cycle operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw onshore and offshore teams for clients.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient teams both onshore and offshore through ongoing coaching and professional development opportunities.
- Interceded between employees during arguments and diffused tense situations.
- Optimized organizational systems for payment collections and AR.
- Organized meetings for executives and coordinated availability of all parties.
Education
Associate of Science - Health Information Technology Medical Coding
Antonelli College - Jackson
Flowood, MS11.2015
Skills
- Claim Submission
- Billing Management
- Vendor Relations
- Insurance Coordination
- Problem Solving
- Multitasking
- Staff Supervision
- Medical Billing
- Denial Resolution
- Claims Management
- Performance Metrics
- Process Improvement
Timeline
Revenue Cycle Supervisor
Optum
05.2014 - Current
Associate of Science - Health Information Technology Medical Coding
Antonelli College - Jackson
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