Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Novack

Decatur,Texas

Summary

Experienced Revenue Cycle Supervisor with a decade of progressive expertise in healthcare administration, specializing in admissions, insurance verification, scheduling, and front-end revenue cycle operations. Adept at leading teams, streamlining billing workflows, and improving financial outcomes through process optimization and cross-department collaboration. Proven ability to navigate complex regulatory requirements while maintaining high standards of accuracy, confidentiality, and patient service. Recognized for proactive problem-solving, team development, and driving performance in fast-paced healthcare environments.

Overview

18
18
years of professional experience

Work History

Revenue Cycle Supervisor

Texas Oncology
01.2024 - Current
  • Oversee front-end operations and staff to ensure accurate patient registration, insurance verification, and financial clearance. Work closely with clinical and billing teams to ensure optimal patient experience and revenue capture.
  • Supervise front-end staff and daily workflows to meet performance and compliance standards
  • Train and mentor team members on best practices and policy changes
  • Monitor registration accuracy, insurance verification, and authorization processes
  • Collaborate with billing and clinical departments to resolve patient account issues
  • Ensure adherence to HIPAA and organizational policies regarding patient confidentiality
  • Support process improvements to enhance revenue cycle efficiency

ER Admissions Team Lead

Wise Health System
05.2022 - 01.2024
  • Promoted to Team Lead to oversee ER admissions, ensuring efficient patient processing and excellent coordination between clinical and administrative teams.
  • Ensured all patient information remained secure and compliant with HIPAA regulations
  • Verified accuracy of provider orders, including signatures and diagnoses
  • Maintained updated knowledge of insurance plans and healthcare policies
  • Scheduled tests and procedures (excluding surgery) for WHS and WHC
  • Provided training documentation and onboarding for new team members
  • Oversaw express registration and communicated test preparation details to patients

Outpatient Radiology Pre-Registrar

Wise Health System
03.2018 - 05.2022
  • Handled front-line registration and insurance verification for radiology services. Delivered excellent service and upheld data integrity.
  • Verified and scanned patient insurance and identification documents
  • Collected co-pays, deductibles, and deposits accurately
  • Answered phones and supported the switchboard team
  • Practiced AIDET communication to enhance the patient experience
  • Used patient identifiers to ensure accurate recordkeeping and safety
  • Processed admissions documents and obtained required signatures

Service Cashier

Frank Kent Honda
06.2007 - 08.2010
  • Provided exceptional customer service while managing daily cash and credit transactions for service-related payments.
  • Processed payments, issued receipts, and balanced daily deposits
  • Delivered friendly, courteous customer interactions
  • Maintained accurate transaction logs for accounting
  • Secured end-of-day deposits in the company safe

Education

High School Diploma -

Brewer High School
Fort Worth, TX
05.2008

Skills

  • Revenue Cycle Management
  • Patient Registration & Insurance Verification
  • Team Supervision & Staff Training
  • HIPAA Compliance
  • Scheduling & EHR Systems
  • Data Collection & Record Accuracy
  • AIDET Communication Standards
  • Microsoft Office Suite
  • Patient registration
  • Collections experience
  • Denial resolution
  • Claim submission

Timeline

Revenue Cycle Supervisor

Texas Oncology
01.2024 - Current

ER Admissions Team Lead

Wise Health System
05.2022 - 01.2024

Outpatient Radiology Pre-Registrar

Wise Health System
03.2018 - 05.2022

Service Cashier

Frank Kent Honda
06.2007 - 08.2010

High School Diploma -

Brewer High School

Similar Profiles

CREATE PROFILE