Christina Kew
Arlington,MA
Summary
Detail-oriented operations professional with a proven track record in coordinating complex workflows, managing high-volume requests, and supporting day-to-day business operations. Expertise in communication, problem-solving, and process management within fast-paced environments drives efficiency and enhances team performance. Committed to leveraging skills in a remote or hybrid role focused on operations, coordination, or administrative support to contribute to organizational success. A proactive approach ensures adaptability and a keen ability to streamline processes for optimal productivity.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
The Dolben Company
Arlington, MA
07.2024 - Current
- Managed operational workflows across leasing, maintenance, and resident services, ensuring efficiency in a high-volume setting.
- Coordinated multiple incoming requests, ensuring timely resolutions and diligent follow-through on all tasks.
- Process tenant applications and verify documentation for compliance with company standards.
- Organized and monitored documentation processes for lease renewals and compliance records, facilitating efficient operations.
- Engaged with internal teams and external vendors to optimize processes and ensure operational effectiveness.
- Managed resolution of multifaceted issues and disputes, maintaining a high standard of professionalism and consistency throughout.
Real Estate Operations Intern
Cummings Properties
Beverly, MA
09.2023 - 12.2023
- Conducted comprehensive analysis of performance metrics to enhance decision-making processes.
- Developed detailed reports to inform supervisors of key insights and trends.
- Facilitated effective meetings, managed property tours, and enhanced client engagement through proactive communication.
- Assisted cross-functional teams in executing administrative and operational responsibilities to enhance collaboration.
Office & Property Management Assistant
Mirak Properties
Arlington, MA
01.2018 - 01.2023
- Facilitated administrative and operational support through effective scheduling, documentation management, and communication coordination.
- Supported property management by organizing maintenance activities and related tasks to enhance tenant satisfaction.
- Ensured organized record-keeping to enhance operational efficiency and support daily office functions.
- Assisted in various tasks to support team objectives. Collaborated with colleagues to complete projects efficiently. Contributed to maintaining a positive work environment.
Guest Service Agent
Kimpton Marlowe Hotel
Cambridge, MA
01.2021 - 01.2022
- Handled a diverse range of customer inquiries via phone, email, and in-person, ensuring prompt and professional responses.
- Facilitated efficient reservation management and problem resolution to enhance customer experience in a dynamic setting.
- Demonstrated professionalism in effectively managing simultaneous priorities to ensure operational efficiency.
Education
Bachelor's Degree - Hospitality Management
Endicott College
05-2024
Skills
- Operational management
- Project coordination
- Office administration
- Effective problem resolution
- Experienced in Excel, Word, and Outlook
- Data analysis and reporting
- Effective prioritization techniques
Timeline
Assistant Property Manager
The Dolben Company
07.2024 - Current
Real Estate Operations Intern
Cummings Properties
09.2023 - 12.2023
Guest Service Agent
Kimpton Marlowe Hotel
01.2021 - 01.2022
Office & Property Management Assistant
Mirak Properties
01.2018 - 01.2023
Bachelor's Degree - Hospitality Management
Endicott College