Christina Kiehn
Eatonville
Summary
General Manager with extensive experience in fostering collaborative team environments and enhancing customer engagement. Demonstrates a visionary approach to inventory management, leading to significant cost savings and improved operational efficiency. Passionate about leveraging analytical skills to drive revenue growth through informed marketing strategies and exceptional service delivery.
Overview
17
17
years of professional experience
Work History
General Manager
Jersey Mike's
Eatonville, Washington
10.2023 - Current
- Fostered a positive team environment, enhancing employee engagement and customer service quality.
- Implemented streamlined inventory management, reducing waste and improving stock accuracy, leading to noticeable cost savings.
- Coordinated with suppliers to optimize procurement processes, ensuring timely deliveries and maintaining operational efficiency.
- Analyzed sales data to identify trends, informing marketing strategies that resulted in substantial improvements in revenue.
- Cultivated a collaborative atmosphere, enhancing team morale and fostering exceptional customer service.
Caregiver/personal assistant
Sub contracted
Washington
08.2016 - 09.2023
- Provided compassionate personal assistance to clients, enhancing their daily living and fostering a comforting environment.
- Implemented individualized care plans that improved clients' quality of life, leading to noticeable gains in their independence.
- Coordinated with healthcare professionals to ensure comprehensive care, strengthening the support network for clients.
- Monitored clients' health metrics and adjusted care strategies, enabling timely interventions and measurable improvements in well-being.
- Engaged clients in meaningful activities, promoting emotional wellness and building strong, trusting relationships.
- Cultivated trusting relationships with clients, fostering a positive environment that encouraged open communication and emotional well-being.
Sub Custodian
Eatonville School District
Eatonville, Washington
02.2015 - 06.2016
- Executed daily cleaning routines, leading to a noticeable improvement in overall school hygiene and student satisfaction.
- Monitored supply inventory and implemented efficient stock replenishment, preventing shortages and ensuring operational continuity.
- Assisted in setting up for school events, fostering community engagement and promoting a positive school culture.
- Executed thorough inspections of facilities, ensuring compliance with health standards and maintaining a safe learning environment.
- Fostered a welcoming atmosphere by engaging with students and staff, enhancing community ties and promoting a positive school environment.
Crew Member
Jersey Mike's
Puyallup, WA
11.2013 - 02.2015
- Streamlined order preparation processes, significantly reducing wait times and enhancing overall customer satisfaction.
- Worked closely with team members to maintain high standards of cleanliness and organization, contributing to a positive work environment.
- Exhibited a positive attitude and strong teamwork, fostering a welcoming atmosphere for both customers and colleagues.
- Adhered to strict health and safety protocols, ensuring compliance and maintaining a clean and safe working environment for all.
Breakfast Manager
Burger King
Yelm, Wa
09.2012 - 09.2013
- Fostered a positive team environment, enhancing staff morale and contributing to a cohesive workplace culture.
- Streamlined breakfast service processes, reducing wait times and improving customer satisfaction during peak hours.
- Coordinated with kitchen staff to maintain quality control, resulting in consistently high food standards and customer feedback.
- Implemented daily checklists to ensure compliance with health regulations, maintaining a clean and safe dining environment.
Deli Clerk
Safeway
North Bend
12.2008 - 08.2012
- Worked closely with kitchen staff to ensure timely food preparation, contributing to smooth operations during peak hours and minimizing delays.
- Maintained cleanliness and organization in the deli area, ensuring a safe environment and adherence to company hygiene standards.
- Implemented inventory tracking systems, reducing food waste and ensuring consistent stock levels, leading to measurable improvements in operational efficiency.
- Monitored customer preferences to adapt menu offerings, resulting in noticeable gains in sales and increased customer retention.
- Executed daily cleaning protocols in the deli area, maintaining high hygiene standards that upheld health regulations and enhanced customer trust.
Education
Diploma - undefined
Eatonville High School
Eatonville, Wa06-1999
Skills
- Team Leadership (Experienced)
- Inventory Control (Experienced)
- Customer Engagement (Expert)
Timeline
General Manager
Jersey Mike's
10.2023 - Current
Caregiver/personal assistant
Sub contracted
08.2016 - 09.2023
Sub Custodian
Eatonville School District
02.2015 - 06.2016
Crew Member
Jersey Mike's
11.2013 - 02.2015
Breakfast Manager
Burger King
09.2012 - 09.2013
Deli Clerk
Safeway
12.2008 - 08.2012
Diploma - undefined
Eatonville High School