Christina Kile

• Composed, updated, and distributed administrative meeting minutes, agenda, and supplemental documents on a weekly basis and facilitated weekly administrative meetings
• Maintained agency complaint and informal feedback filing systems and performed tracking and trending of agency complaints and feedback
• Served as the agency Event Management Coordinator, including the following duties:
• Providing 24/7 agency on-call incident response via phone and ensuring that all reportable events and critical incidents are reported via electronic forms, phone contact, and email to DIDD, MCOs, APS, CPS, and Law Enforcement in accordance with required time-frames
• Maintained incident filing systems, requesting/gathering event documentation, and responding to all DIDD, MCO, APS, Law Enforcement event record and informational requests in a timely manner
• Provided PRERT oversight, meeting facilitation, and minute keeping
• Completed and submitted Reportable Event Forms, Agency Death Notification, Agency Death Review forms, and Death Committee Review materials and plans within required timeframes
• Served as the Provider Investigator. Responsible for conducting interviews with all required parties pertaining to investigations, gathering and reviewing information and documentation in regards to investigations, composing and submitting investigatory final reports, running required registry checks, and completing agency plans of correction for investigations.
• Followed up with managerial, and administrative employees to ensure reportable event follow-up is completed and documenting follow-up completion.
• Maintained tracking systems for Human Rights modifications to ensure that all modifications are in accordance with all federal, state, and program requirements. This includes the completion and filing of benefit/risk analyses, fading plans, written justifications, and obtaining consent/assent documentation. Coordinates with the local HRC and state committees when needed
• Performed annual tracking and trending analyses of incidents/events and composes report of findings and recommendations for administrative discussion
• Monitored progress of Quality Improvement Plans and facilitates quality improvement plan discussion/review throughout the year
• Reported positive COVID cases to DIDD within required timeframes for employees and people supported
• Received and communicated PPE requests turned in by employees via PPE Request Forms
• Created and distributed paper timesheets to ensure timesheets are available to employees for each pay period
• Assisted Program Director with special events, agency parties, and seasonal activities
• Assisted with conducting interviews for new applicants when needed
• Checked each person’s Therap daily documentation to ensure daily documentation was complete and communicated deficiencies with agency-wide Therap documentation
• Assisted with office duties such as contacting printer technicians and shred box companies when needed
• Trained on Physical Therapy programs and a Train the trainer
• Provided initial and on going training for new House managers
• Implemented process changes as needed to ensure optimal performance levels are achieved.
• Provided guidance on developing appropriate corrective actions when necessary.
• Created and managed an efficient system of processes, procedures, and standards for evaluating the quality of products and services.
• Managed Quality Assurance team members by providing direction, motivation, coaching, and mentoring as needed.

• Maintains a routine minimum of 35 hours of on-shift work hours providing direct support for persons supported in their homes and communities
• Conducts and coordinates in-service training for Direct Support Professionals, including Individual Specific training needs, as well as any other training needed
• Supervises, mentors, and delegates tasks to Direct Support Professionals and reports employee issues and events to supervisor as instructed
• Drops off prescriptions for medications and picks up medications from the pharmacy and office
• Completes, arranges, and turns in weekly schedules for assigned location and completes and turns in time sheet audits
• Assists people with maintaining their personal funds in accordance with their PCSP, including maintaining receipts and ledgers and safeguarding the person's funds
• Maintains and updates record of the person's personal property
• Performs grocery and supply shopping, including ensuring sufficient food and supplies are always present in peoples' homes
• Coordinates and provides back-up care in case of a staff emergency or unexpected event
• Remains on-call during all service hours (24/7) to address emerging or urgent needs, provide backup care, and coordinate events, activities, and appointments
• Assures time off for the direct support staff, as needed, with a focus on reducing and avoiding unnecessary overtime
• Performs on-site announced and unannounced visits, including 1 unannounced SL visit per shift per month (3 in total,) including weekends and some holidays, and ensuring monthly fire drills are conducted and turned in within the required time-frame
• Assures the person's safety through observation and timely reporting for neglect, abuse, and/or exploitation and reporting in accordance with all policies, rules, regulations, and laws
• Checks and reviews daily documentation for errors and issues on an ongoing basis, at least one time weekly
• Attends medical appointments and communicates medical appointment information and documentation to Medical Director in a timely manner
• Attends PCSP and COS meetings, advocates for the person supported, and participates in the person’s Circle of Support.
• Ensures that monthly weights are taken and recorded
• Relays pertinent/required information and documentation to Agency Administration upon request and as instructed
• Assures that all staff training remains current, with the assistance of administration
• Checks MARs and medication documentation on an ongoing basis throughout each month
• Administers medications in accordance with DIDD requirements and schedules medication passes for times that a certified employee is not on shift
• Provides transportation to and from appointments, community activities, and other events of the person's choice
• Actively engages in assisting the person in completing their personal goals/outcomes and continuously monitoring for progress and opportunities

Maintains positive, person-centered, and professional relationships with people supported, family and natural supports, support coordinators/case managers, physicians and practitioners, and other people and professionals in the person's life

• Provide premier customer service
• Cut and prepare all varieties and cuts of meat, including the safe operation of tools
• Help to verify and unload meat deliveries from trucks
• Reorder supplies
• Maintain, stock, and rotate products in meat cases
• Training other associates as needed
• Maintain high standards for product guidelines in sanitation, freshness, trim and cuts
• Clean equipment thoroughly
• Assisted in other duties as assigned
• Set up attractive sea food and meat display cases

• Big Sky Bagel Bakery was a traditional, locally owned craft Bakery
• I devised new recipes for fresh bagels and pastries using local ingredients with traditional methods; using a variety of accompaniments including handmade gourmet cream cheese spreads and icings
• Ordered, stocked, and rotated products
• Created recipes to taste and preferences of customers
• Responsible for keeping kitchen and all work stations along with equipment in working order and sanitary (including mixers, ovens, bagel machines, freezers, and walk in coolers.)
• Worked flexible hours to accommodate and complete customer orders.
• Great customer service ( maintaining friendly first name relationships with frequent customers.)

• Customer service center
• Executed excellent customer service skills
• Assisted in sales and returns
• Handled all problems quickly and efficiently
• Answered and redirected store calls
• Managed the home department
• Operated registers and counted sales at the end of the day
• Exhibited proficient knowledge of product and placement
• Created eye catching end cap displays following schematics
• kept departments clean and well organized
• Assisted in other duties as assigned

This was intended to be a part time job for the holidays in addition to working my full time hours at Top Foods.

• Learned great leadership skills and all aspects of baking through apprenticeship (including mixing, frying, and forming all handmade bakery products, baking, and cake decorating.)
• Took and filled orders in person and over the phone
• Customer Service with a smile
• Operated a variety of machines including slicing, wrapping, and labeling machines, walk in and masonry ovens, mixers, and proof boxes.
• Kept flexible hours to accommodate orders and varying duties
• Kept inventory and production record

• Cared for children of various ages and assisted with feeding, dressing and daily activities.
• Organized and planned age-appropriate reading, crafts and music lessons.
• Enforced rules to teach good manners and maintain safe environment.
• Secured indoor and outdoor premises to protect children.
• Developed and implemented lesson plans and activities for children of various ages.