Christina Kinsman
PORTLAND,OR
Summary
Proven track record in enhancing patient and client relations, notably with Lake Oswego Dermatology, by leveraging exceptional multitasking abilities and expertise in handling sensitive pharmaceutical materials. Demonstrated success in coordinating efficient delivery routes and fostering teamwork, significantly improving service delivery and compliance with HIPAA regulations.
Overview
10
10
years of professional experience
Work History
Medical Courier
PNW Logistics
Portland, OR
03.2022 - Current
- Managed multiple routes concurrently while meeting all deadlines.
- Adhered to HIPAA regulations when handling sensitive materials.
- Provided excellent customer service, resolving any delivery-related issues and maintaining professional interactions with medical staff and clients.
- Delivered medical supplies and equipment to healthcare facilities.
Patient Relations Representative
Lake Oswego Dermatology
Lake Oswego, OR
07.2020 - 03.2022
- Assisted with scheduling appointments for new and existing patients.
- Answered incoming calls from patients or health care providers regarding their questions or concerns.
- Responded to emails and voicemails in a timely fashion.
- Maintained accurate records of patient information according to HIPAA regulations.
Patient Service Representative
Northwest Urology
Portland, OR
10.2017 - 04.2020
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Assisted with scheduling follow-up appointments according to provider availability.
Patient Service Representative
Providence Health & Services
Portland, OR
09.2014 - 08.2017
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Adhered to HIPAA regulations when handling confidential patient information.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
Education
Some College (No Degree) - General
Regis University
Denver, COSkills
- Handling pharmaceutical materials
- Coordinating efficient routes
- Multitasking Abilities
- Teamwork
Computer operating systems
Mastered EPIC medical operating system
Mastered Athena medical operating system
Proficient in Microsoft Word
Timeline
Medical Courier
PNW Logistics
03.2022 - Current
Patient Relations Representative
Lake Oswego Dermatology
07.2020 - 03.2022
Patient Service Representative
Northwest Urology
10.2017 - 04.2020
Patient Service Representative
Providence Health & Services
09.2014 - 08.2017
Some College (No Degree) - General
Regis University
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