Christina Koch
Sun Prairie
Summary
Quality assurance professional with strong background in auditing and compliance. Known for improving operational efficiency and ensuring adherence to quality standards. Highly collaborative, adaptable to changing requirements, and focused on delivering reliable results. Key skills include audit planning, risk assessment, and process improvement.
Overview
26
26
years of professional experience
Work History
Lead Underwriting Quality Assurance Auditor
QBE North America
05.2010 - Current
- Plan, lead and conduct underwriting reviews for Commercial, Personal, Agribusiness, Accident & Health, Aviation and Programs Businesses to achieve desired outcomes
- Collaborate with internal and external stakeholders to tailor the audit approach to meet the needs of the individual businesses
- Review and analyze risks for compliance with risk selection, underwriting guides and underwriting authority to ensure alignment with business growth and profitability objectives
- Identify and communicate improvement opportunities by analyzing trends while offering assistance in remediation efforts and recommendations for improvement
- Partner with Enterprise Risk Management to ensure successful completion of remediation efforts
Commercial Lines Underwriter
QBE North America
05.2005 - 05.2010
- Monitored portfolio for compliance with business objectives and profitability
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Adhered to underwriting guidelines and authority to ensure proper referral where required
- Developed, maintained and enhanced relationships with producers to ensure understanding of products and services while meeting their business needs
- Mentored and coached assistant underwriter to enhance knowledge and aid in growth
Commercial Lines Assistant Underwriter
QBE North America
08.2001 - 05.2005
- Assisted underwriting staff with report ordering, information gathering and data collection to aid in new and renewal policy quoting/issuance
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Reviewed, evaluated and negotiated pricing terms and conditions within established authority
Commercial Lines Processing Specialist
QBE North America
02.2000 - 08.2001
- Reviewed, analyzed and interpreted processing instructions to ensure complete and accurate quotes
- Provided quality customer service with accurate and timely delivery of policy quotes
- Utilized the Insurance Services Office rating manuals to rate and issue policies
- Performed system entry into multiple policy administration systems
Education
Associates - Insurance Services
Madison Area Technical College
Madison, WI05.1998
Skills
- Technical knowledge of commercial underwriting and processing
- Analytical thinking
- Problem solving
- Written & verbal communication
- Training and coaching
- Preventive action planning
- Root-cause analysis
- Attention to detail
Professional Designations
CIC, 2005, The Society of Certified Insurance Counselors
Timeline
Lead Underwriting Quality Assurance Auditor
QBE North America
05.2010 - Current
Commercial Lines Underwriter
QBE North America
05.2005 - 05.2010
Commercial Lines Assistant Underwriter
QBE North America
08.2001 - 05.2005
Commercial Lines Processing Specialist
QBE North America
02.2000 - 08.2001
Associates - Insurance Services
Madison Area Technical College
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