Christina Kwong
San Francisco,California
Summary
Dynamic professional with extensive experience at First Republic Bank, excelling in quality control and risk assessment. Proven ability to enhance regulatory compliance and deliver exceptional customer service. Recognized for strong problem-solving skills and a dependable nature, consistently achieving operational excellence while fostering team collaboration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Stay at Home Mom
Self-Employed
San Francisco
11.2021 - Current
- Took a break from the workforce to care for little ones
- Managed the household and cared for 2 children. Duties include but not limited to drop-offs and pick-ups at schools, driving them to extra-curricular activities, cooked and cared for the whole family.
- Volunteered at school. Held duties such as room parent and art docent.
Senior Quality Control Specialist, CFE
First Republic Bank
San Francisco, California
06.2014 - 11.2021
- Review Red Flag wires and recommend release of daily high risk wires or rejection of fraudulent wires.
- Complete Suspicious Activity Reports when necessary.
- Conduct outgoing calls to customer for Consumer and Business wires that are flagged in Guardian Analytics system to ensure wires are legitimate and release or reject if needed.
- Review daily/weekly QC reports to monitor risk and ensure compliance.
- Provide accurate Quality Assurance status that identifies operational deficiencies.
- Review all policy and procedures are updated as frequently as necessary in order to proactively identify opportunities to improve the quality and usability of that information.
- Ensure all operational issues are effectively communicated, including actively participating in ad-hoc projects and team meetings, while exhibiting ownership, follow-thru, initiative and independent judgment at all times.
Centralized Account Review Specialist
First Republic Bank
San Francisco, California
09.2011 - 06.2014
- Completes account documentation review within established performance standards included but not limited to Signature Cards, KYC documents, client’s identification, and business opening required documents.
- Completes CIP review within established performance standards.
- Provides service to all FRB clients – internal and external.
- Adhere to all Bank and Centralized Account Review policies and procedures.
- Completes assigned side projects –W8, CIF maintenance, Deposit Imaging Quality Assurance.
Personal Banker
First Republic Bank
San Francisco, California
07.2008 - 09.2011
- Promotes and cross-sells new banking products and services to customers.
- Understands customer needs to refer them to Relationship Managers, Preferred Bankers and Trust Officers.
- Establishes and maintains professional relationships with customers to ensure repeat and referral business.
- Actively contributes to the attainment of individual and branch sales goal.
- Processes customer transactions according to branch policies and procedures.
- Files and maintains bank records in compliance with branch policies and procedures.
- Identify and report any unusual activity by filling out an AML Questionable Activity Referral (QAR) and filling out Currency Transaction Report (CTR) when processing large cash transactions over 10k.
- Prepares and balances daily work, bank deposits, and ATM.
Senior Customer Service Specialist
World Savings Bank
San Francisco, California
07.2004 - 06.2007
- Provide escalated customer service and process overrides when needed.
- Greeted customers, opened new accounts, handled and processed customer transactions, responded to customer queries.
- Proposed bank products and services to customers including deposit accounts, investments and mortgages.
- Managed scheduling and made scheduling changes based on employee availability.
Education
Bachelor of Arts - Child Development
San Francisco State University
San Francisco, CA05-2011
Skills
- Quality control
- Risk assessment
- Fraud detection
- Regulatory compliance
- Customer service
- Team collaboration
- Time management
- Effective communication
- Organizational skills
- Problem solving
- Attention to detail
- Excellent communication
- Calm under pressure
- Dependable and responsible
- Problem resolution
- Friendly, positive attitude
Certification
- Certified Fraud Examiner (Expired)
Languages
English
Professional
Chinese (Cantonese)
Professional
Chinese (Mandarin)
Limited
References
References available upon request.
Timeline
Stay at Home Mom
Self-Employed
11.2021 - Current
Senior Quality Control Specialist, CFE
First Republic Bank
06.2014 - 11.2021
Centralized Account Review Specialist
First Republic Bank
09.2011 - 06.2014
Personal Banker
First Republic Bank
07.2008 - 09.2011
Senior Customer Service Specialist
World Savings Bank
07.2004 - 06.2007
Bachelor of Arts - Child Development
San Francisco State University
Similar Profiles
Madeline StockmanMadeline Stockman
Spiritual Director at Self-employedSpiritual Director at Self-employed
Peter VerkePeter Verke
Handyman at Self-employedHandyman at Self-employed
Emma Louise BoehmerEmma Louise Boehmer
Makeup artist at Self-EmployedMakeup artist at Self-Employed
Talia JunTalia Jun
Nail Technician at Self-employedNail Technician at Self-employed
Chiquita TownsendChiquita Townsend
Software Engineer at Meyers and Hart CoSoftware Engineer at Meyers and Hart Co