CHRISTINA LAMB

Executed personalized aesthetic services to elevate customer experience for residents and tourists. Managed client relations to ensure high guest satisfaction levels. Collaborated with team members to create a welcoming environment for all guests.

Coordinated daily operations for luxury oceanfront boutique property, ensuring maintenance, housekeeping, sales, guest satisfaction, vendor follow-up, and property appearance met high standards.

Onsite position overseeing management of 130-unit luxury, independent living community, achieving 98% to 100% occupancy rate.

• Directed sales, marketing, accounting, maintenance, food service, HOA, and resident relations operations.
• Developed community engagement programs enhancing interaction among residents and families.
• Coordinated events fostering social connections and participation among residents.

Managed effective communication between residents, staff, and external vendors.

• Transitioned from onsite community managers to readiness specialists to verify new building readiness nationwide.
• Ensured successful grand openings by overseeing all aspects of project readiness across locations.

Managed daily operations for a 120-unit apartment community, maintaining 98% to 100% occupancy for three years.

Overseeing Maintenance, AR/AP, Sales, Housekeeping, Foodservice, HOA, and Resident Relations. Streamlined operations, supported resident payment/accounting workflows, and helped achieve the highest NOI in the company’s Southern California region for several quarters.