Christina Langenbau
Hawthorne,CA
Summary
The core of my work is forever tied to the space where the active industry meets people and intersects with business. As a naturally extroverted individual with an elevated skill set, eager to learn and grow in the workplace while implementing my experience in the field to a brand that aligns with my love for fitness and community. A dedicated professional with proven performance in management, leadership, and communication. Detail-oriented in problem-solving and planning, ready to make an immediate contribution to business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Studio Manager //Head Coach
F45 Training
08.2023 - Current
- Organized and maintained client databases for accurate communication information.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Collaborated with design teams in promotional materials development to market studio activity.
- Negotiated vendor and supplier contracts to secure optimal rates for studio services.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Studio Manager
Orangetheory Fitness
11.2018 - Current
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Online Virtual Coach
Intersect
05.2023 - Current
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Provided clients with nutrition and lifestyle advice to support overall health and wellness.
- Designed innovative fitness plans to keep clients engaged.
Assistant Manager
Orangetheory Fitness
11.2017 - 11.2018
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key positions
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Achieved recognition for contribution to store success by optimizing sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Front Desk Receptionist
24 Hour Fitness
05.2017 - 10.2017
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored office supplies by checking inventory and placing orders.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Assistant Manager
The Vitamin Shoppe
05.2015 - 01.2017
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Associate of Science - Kinesiology
Citrus College
Glendora, CA05.2018
High School Diploma -
Bonita High School
La Verne, CA05.2015
Skills
- Body Building
- NASM CPT
- Financial Management
- Organization and Time Management
- Direct Sales
- Profit and Revenue-Generating Strategies
- Business Development and Planning
- Product and Service Management
- Mentoring and Coaching
- Grass Roots Marketing
Certification
- NASM CPT - Certified Personal Trainer
Timeline
Studio Manager //Head Coach
F45 Training
08.2023 - Current
Online Virtual Coach
Intersect
05.2023 - Current
Studio Manager
Orangetheory Fitness
11.2018 - Current
Assistant Manager
Orangetheory Fitness
11.2017 - 11.2018
Front Desk Receptionist
24 Hour Fitness
05.2017 - 10.2017
Assistant Manager
The Vitamin Shoppe
05.2015 - 01.2017
Associate of Science - Kinesiology
Citrus College
High School Diploma -
Bonita High School