Christina Ledesma
Brooksville,FL
Summary
I am a highly self-motivated individual who has strong organizational and managerial skills. I am bilingual; able speak Spanish and English. I can switch between the two languages flawlessly and I translate efficiently and accurately. I am a fast learner and a team player with a positive, outgoing personality who enjoys helping others. I am easily motivated to do my best work, because it reflects who I am.
Overview
9
9
years of professional experience
Work History
Bilingual Customer Service Representative
Startek USA
09.2021 - 12.2021
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Adult English Teacher
Guadalupe Social Services
10.2018 - 01.2019
- Teach Adults (ages 20-90) English as a second language
- Student liaison and program coordinator
- Design curriculum, plan classes, learning games and related activities
Principal/Coordinator
'Aventura' (Vocational Boarding School)
- Taught Music, English, Art and Physical Education Classes in Spanish
- Tutored Students in English
- Planned and organized activities for 70+ students
Orphanage Volunteer
Missionaries of Charity
09.2016 - 11.2016
- Lived and worked caring for children ages 1 month - 6 years.
Head Counselor
Camp Ave Maria
06.2015 - 08.2019
- Plan and coordinate daily schedule and camp curriculum
- Be able to recognize and respond to the daily issues of counselors, campers and parents
- Manage and enforce disciplinary measures daily for 20-30 campers (ages 5-12).
Dance Instructor
Ave Maria Dance Academy
09.2012 - 01.2019
- Instruct students ranging in age from 3-18 in Wee Dance, Ballet, Tap, Jazz, Hip-Hop, and Theatrical dance
- Design choreography
Education
Donahue Academy
01.2016
Skills
- Customer Service
- Work Planning and Prioritization
- Fluent Bilingualism
- Spanish/English translation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Startek USA
09.2021 - 12.2021
Adult English Teacher
Guadalupe Social Services
10.2018 - 01.2019
Orphanage Volunteer
Missionaries of Charity
09.2016 - 11.2016
Head Counselor
Camp Ave Maria
06.2015 - 08.2019
Dance Instructor
Ave Maria Dance Academy
09.2012 - 01.2019
Principal/Coordinator
'Aventura' (Vocational Boarding School)
Donahue Academy
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