Christina Lissfelt
New Orleans,LA
Summary
Customer service professional with experience supporting customers through in-person interactions and email in fast-paced environments. Known for clear communication, patience, and attention to detail when troubleshooting issues and following up on requests. Reliable, organized, and comfortable learning new systems while representing a brand with warmth, clarity, and professionalism.
Overview
2026
2026
years of professional experience
Work History
Store Lead Manager
French Truck Coffee
09.2025 - Current
- Supported customers through clear, friendly communication while resolving product and service questions.
- Troubleshot issues in real time, ensuring accurate information and appropriate follow-up.
- Logged operational details and customer feedback to support smoother handoffs between shifts.
- Maintained a calm, professional demeanor during high-volume periods.
- Communicated recurring issues and improvement opportunities to management and team members.
Barista | Front-Line Customer Support
French Truck Coffee
01.2025 - 09.2025
- Prepared high-quality espresso beverages, adhering to company standards for taste and presentation.
- Assisted customers in selecting menu items, providing exceptional service and product knowledge in a welcoming atmosphere.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained 99%+ accuracy in transaction processing while addressing customer questions and concerns.
- Handled 80+ customer interactions per shift, accurately interpreting requests and resolving issues in real time.
Retail Customer Service Associate
Passport To Peru
01.2022 - 01.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management through accurate stock tracking and replenishment processes.
- Implemented product displays to enhance visual merchandising and improve customer engagement.
- Developed strong customer relationships, leading to repeat business and positive word-of-mouth referrals.
- Assisted customers across a wide range of needs and interests, adapting communication style to individual contexts.
Customer Service Representative & Support Roles
Hospitality & Retail
2015 - 2025
- Delivered consistent customer support across fast-paced environments requiring attention, clarity, and emotional regulation.
- Balanced speed and accuracy while handling high volumes of customer interactions.
- Trained new team members on customer communication standards and procedural accuracy.
Administrative Assistant
Farmer's Feast LLC
09.2021 - 03.2023
- Maintained scheduling and calendar events for restaurant and catering coordination to optimize daily operations.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Resolved conflicts between catering requests and operational constraints through clear communication.
- Ensured consistency and accuracy across customer-facing information and internal documentation.
Education
Bachelor of Arts - Creative Writing
Southern New Hampshire University
Hooksett, NH01-2026
Skills
- Issue Resolution & De-escalation
- Asynchronous Communication
- High-Volume Request Handling
- Knowledge Retention & Rapid Recall
- Detail-Oriented Review
- Independent Task Prioritization
Timeline
Store Lead Manager
French Truck Coffee
09.2025 - Current
Barista | Front-Line Customer Support
French Truck Coffee
01.2025 - 09.2025
Retail Customer Service Associate
Passport To Peru
01.2022 - 01.2025
Administrative Assistant
Farmer's Feast LLC
09.2021 - 03.2023
Customer Service Representative & Support Roles
Hospitality & Retail
2015 - 2025
Bachelor of Arts - Creative Writing
Southern New Hampshire University