CHRISTINA L. JULIAN
Killeen,TX
Summary
To secure a challenging position with a company to enhance my professional skills as well as my personal skills in a stable and dynamic workplace.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bartender-Manager
Various Employers
01.2013 - 02.2025
- Responsible for building and maintaining a strong and efficient team.
- Create loyal and trustworthy staff who takes pride in their work, providing the highest possible level of service.
- Operate the department with positive financial results.
- Supervise and oversee the administration of the outlet.
- Supervise, oversee and assist subordinates during busy periods in service.
- Ability to work effectively with a diverse population.
- Lead and supervise the beverage team in all aspects of the department and ensure service standards are followed.
- As a bartender I was responsible for preparing alcoholic or non-alcoholic beverages for bar and patrons.
- Interacting with customers, assessing bar customer's needs and preferences and making recommendations.
- Demonstrated the ability to multi-task at a face pace while dealing with various situations/individuals with over 1,000 customers weekly.
- Created a welcoming environment for guests.
Broker/Agent
Win Insurance
01.2011 - 01.2013
- Planned, coordinated and implemented recruiting and sales efforts that lead to Increased sales within the agency.
- Increased sales volumes of three types of insurance products and reported directly to the owner.
- Knowledge of all underwriting guidelines for numerous insurance companies.
- Maintained excellent client retention rates.
- Educated customers on their insurance needs and options.
- Helped customers with claims and insurance related problems.
- Maintained the highest level of customer appreciation and service.
Claims Clerical Assistant
Liberty Mutual/Temp Services
01.2010 - 01.2011
- Assist Claims Adjuster with files, new claim setup, submitting request for medical records/billing records, process claim payments, filing documents, follow up on documents request, organize transferred files, review demand packages, order police reports, prepare file for closing, submit request to Medicare/Medicaid to obtain medical lien information.
- Communication with customers and attorneys.
Insurance Service Representative
AAA Insurance
01.2009 - 01.2010
- Process routine auto insurance inquiries and transactions.
- Endorse auto policy changes with premium impacts completed necessary auto insurance paper forms (cancellation request, lien holder statements, loss payee and request for additional information).
- Process basic policyholder billing inquiries.
- Respond to and resolve policyholder complaints.
- Maintain a high level of service with policyholders and meet all performance targets.
Agency Manager/Producer
Brooke Insurance
01.2006 - 01.2008
- Work with new and existing clients to provide the right products and services to accommodate risk needs.
- Work to increase business and accounts with new carriers to ensure lowest premiums for clients.
- Update and maintain an accurate database.
- Handle all client interaction, including calls, questions, and new business.
- Primary duties included client account transactions such as ID cards, billing, binders & endorsements; responding to client requests; processing renewals and maintaining client files & database information.
Education
Diploma -
German Twp High School
McClellandtown, PASkills
- Task delegation
- Menu development
- Employee scheduling
- Workplace safety
- Team motivation
- Customer engagement
- Alcohol awareness
- Sanitation standards
- Collaborative mindset
- Complaint handling
- Social media marketing
- Drink presentation
- Policy enforcement
- POS system operation
- Supply ordering
- Sales promotion
- Staff recruitment
- Liquor restocking
- Bartending expertise
- Clear and effective communication
- Complex Problem-solving
- Health codes compliance
- Customer service
- Highly reliable
- Engaging personality
- Outgoing personality
- Customer service expertise
- Cash register operation
- Handling difficult customers
- Food service
- Responsible alcohol service
- Professional appearance
- Staff management
Licensing
P&C License, Colorado
Certification
TABC certified
Food Handler
Timeline
Bartender-Manager
Various Employers
01.2013 - 02.2025
Broker/Agent
Win Insurance
01.2011 - 01.2013
Claims Clerical Assistant
Liberty Mutual/Temp Services
01.2010 - 01.2011
Insurance Service Representative
AAA Insurance
01.2009 - 01.2010
Agency Manager/Producer
Brooke Insurance
01.2006 - 01.2008
Diploma -
German Twp High School
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