CHRISTINA LOHN

• Direct virtual sales operations at Consumer Edge Travel Solutions, driving revenue growth through targeted client outreach, and implementing data-driven conversion tactics.
• Analyze market trends and consumer behavior at Consumer Edge Travel Solutions to refine virtual sales strategies, and identify untapped revenue streams.
• Optimized client retention through strategic contract assessment, developing tailored exit solutions for individuals facing significant life changes.
• Empowered senior clients through educational sessions on contract regulations, substantially improving their decision-making confidence and satisfaction.
• Pioneered multi-channel appointment systems, including office, virtual, and community meetings, to enhance accessibility and accommodate diverse client preferences.
• Transformed contract review processes, creating clear pathways for consumers to understand complex agreement terms, and exercise appropriate exit options.
• Hired and trained sales reps, enhancing team performance.
• Conducted group presentations, boosting sales conversions.
• Managed client retention and upgrades, improving satisfaction.
• Streamlined processes, resulting in higher productivity.

• Guided customer interactions to boost satisfaction and repeat sales, consistently meeting monthly targets.
• Organized community events to educate and generate new leads, enhancing sales pipeline.
• Utilized CRM tools to track and manage leads, ensuring efficient follow-up and conversion.
• Developed strong client relationships, contributing to high-value sales and customer loyalty.

Spearheaded sales team at Wyndham Destinations, consistently exceeding quarterly targets through strategic client relationship management.

Conducted regular sales meetings to evaluate goals, strategies, and performance metrics.

Managed entire sales process from lead generation to deal closure, ensuring efficiency.

• Achieved or surpassed monthly revenue targets set by senior management.
• Fostered collaboration across departments to enhance customer experiences and improve client satisfaction scores.
• Pioneered innovative sales methodologies to anticipate market shifts and capitalize on new opportunities.
• Implemented motivational team-building activities and recognition programs to boost morale and performance.
• Developed training protocols that transformed new hires into high-performing team members.