CHRISTINA LOOK
Duxbury,MA
Summary
Accomplished Assistant General Manager with 7 years of experience at Bozzuto with strong leadership and relationship-building skills. Ready to take on Property Manager role after extensive training at current site.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
One Greenway
10.2021 - Current
- Maintained 0%-under 1% delinquency in 2022 with no write-offs.
- Guided new team members into role
- Minimized Vacancy Loss by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
- Utilized budget to guide monthly spending decisions as well as kept team on track with their financials.
Assistant General Manager
The Pioneer
03.2019 - 10.2021
- Created and instituted new building policies and procedures
- Oversee all activities & documentation produced by leasing agents
- Manage residential & retail rent collection & processing; striving for zero delinquency each month
- Drive communication & coordinate with contractors, outside vendors, Bozzuto Maintenance and residents
- Leverage market knowledge and successful promotional strategies
- Prioritize resident issue resolution
- Navigate successful sale & transition of ownership, including assisting with property audit & due diligence.
- Handle GM responsibilities when General Manager is not available
Sales & Marketing Associate
Waterside Place
09.2017 - 03.2019
- Achieved budgeted occupancy of 94-95% as sole leasing agent
- Initiated property's successful transition to paperless filing
- Created meaningful monthly residential events, adding value to Waterside and improving resident retention rate
- Received on-going training from APM of Assistant Manager Tasks including: Checkscan, All Renewal Functions & AME reporting
- Handled resident concerns & followed up with solutions by collaborating with office team & maintenance
Sales & Marketing Associate
Park Lane Seaport
11.2015 - 09.2017
- Top leaser at Park Lane Seaport with 51% closing ratio
- Cultivated trust in office by building professional relationships with residents throughout 2 years
- Navigated full renovation of all units over 2 yr period, while maintaining fluid communication of project progression with contractors & Bozzuto staff
- Organized BRA Annual Report for 2 years & completed multiple, successful BRA applications
- Completed renewal paperwork/leases and assisted APM with resident renewal discussions
Education
Bachelor of Science - Therapeutic Studies
Boston University, Sargent College of Health and Rehabilitation
Boston, MA2012
Diploma -
Phillips Exeter Academy
Exeter, NH2007
Skills
- Negotiation & Closing
- Marketing & Sales
- Knowledge of Competitive Properties & Market Conditions
- Microsoft Office Suite & Google Documents
- Yardi/JPMorgan Yardi
- YieldStar
- Panini Checkscan
- Bluemoon Software
- Payscan & Invoice processing
- RentCafe/BuildingLink Management
- Coaching and mentoring
- Budget development
Timeline
Assistant General Manager
One Greenway
10.2021 - Current
Assistant General Manager
The Pioneer
03.2019 - 10.2021
Sales & Marketing Associate
Waterside Place
09.2017 - 03.2019
Sales & Marketing Associate
Park Lane Seaport
11.2015 - 09.2017
Bachelor of Science - Therapeutic Studies
Boston University, Sargent College of Health and Rehabilitation
Diploma -
Phillips Exeter Academy
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