Christina Lopez

• Conducted pre-trip inspections prior to departure including confirming route information.
• Inspected vehicles for mechanical items and safety issues prior to operating them.
• Utilized GPS navigation systems to plan efficient routes for clients.
• Managed time efficiently when making multiple stops along designated routes.
• Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
• Picked up clients from specific locations to transport and drop off at destinations.
• Assisted in loading and unloading of clients to ensure safe transport.

• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Answered customer inquiries regarding store policies and procedures.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Performed other duties as assigned by management.
• Resolved customer complaints professionally in accordance with company policy.

• Built strong relationships with accounts by focusing on exceptional communication.
• Maintained accurate customer account information and databases.
• Identified customers' needs to recommend specific features.
• Answered customers' questions regarding billing and rewards features.

• Performed skilled work with hand tools to trim and clean up tire surfaces for the production of Automotive Tires.
• Removed and properly disposed of debris to maintain worksite safety.
• Examined products and trimmed off excess materials to meet specifications.
• Checked machinery and performed routine maintenance to prevent malfunction.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Assisted customers in making purchases of fuel, store goods and groceries.

• Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
• Delivered fast, friendly and knowledgeable service for routine questions and service options for their Automotive needs.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Assisted customers in making payments on services of Automotive needs.

• Maintained daily logs of shift activity.
• Maintained correct physical head count at all times.
• Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
• Maintained appropriate control, security and well-being over those detained.
• Attended regular trainings and maintained appropriate certifications.
• Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.

• Performed searches of people, vehicles, mail items and dormitories
• Conducted surveillance and control over approx. 200 inmates / detainees
• Followed daily routine schedule and took head counts of all inmates in assigned cell block
• Transported and escorted inmates to hospitals, court and other institutions
• Fingerprinted and photographed incoming and released inmates

• Inspected resident living quarters and conducted random searches of common areas to uncover contraband
• Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public
• Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates
• Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
• Supported efforts during emergency crises, including: inmate disturbances and medical emergencies, involving inmates and/or security staff

Supervised Inmate workers during Commissary preparation for distribution to Inmate Housing Units

• Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
• Managed vendor relationships to support supply chain and maintain product quality
• Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate
• Operated forklifts and other transportation vehicles to move merchandise to and from target destinations