Christina Losey

· Manage employee relations by managing 150+ staff and conducting staff performance evaluations, improving employee performance across 3 airport restaurants

· Ensure excellent customer service delivery by leading high-performing teams and continuously training staff members, maintaining customer satisfaction ratings at 100

· Optimize inventory and scheduling to maintain stock and reduce costs.

· Develop creative solutions to meet strict time constraints in high-traffic airport environments. Continuously improve service quality and operational efficiency.

· Foster strong partnerships with TSA and local law enforcement to maintain robust security protocols.

· Achieved zero incidents through proactive measures.

• Formulated policies and procedures to streamline operations.

• Provided easy-to-read cooking preparation instructions for clients.
• Created customized meal plans based on client dietary restrictions and preferences.
• Developed kitchen staff through training, disciplinary action, and performance reviews.
• Safely packaged and labeled each individual meal.
• Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
• Recommended menu items for new dish development, holidays and special events.
• Met with client and discussed preferred meals, dietary restrictions and food allergies.
• Studied cultures and cuisines of various areas around world in effort to prepare authentic dishes.

• Harp performance for weddings, receptions, business occasions, and orchestral performances
• Specialized in both classical and contemporary music.
• Transposed music to alternate keys with speed and accuracy.
• Wrote and arranged original compositions for live music performances.
• Built networks with local musicians to provide session support for gigs and events.
• Performed in 500 Concerts.

• Supervised 25 front and back of house employees on a per diem basis
• Maintained detailed logs of inventory and ordered food and ice cream multiple times a week
• Maintained detailed logs of chemicals on premises
• Responsible for over $500,000 worth of kitchen and ice cream equipment
• Trained new employees
• Monitored temperatures in four ovens, a walk in cooler and two freezers and kept a log
• Was responsible for two cash registers and safe with over $5,000 that is counted daily
• Menu planning
• Attended team meetings
• Provided performance feedback to staff and management

• Managing the day-to-day operations of a retail Cosmetics store
• Scheduling, KPI usage, Data entry, Inventory management, conflict resolution, merchandising, money management, stocking, Microsoft Word, Microsoft Office, Microsoft Excel, management meetings, sales
• Approved regular payroll submissions for employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Managed senior-level personnel working in marketing and sales capacities.

• Supervising medium security inmates as they cook 2000 meals a day
• Maintaining proper logs of equipment and inmate movements
• Responsible for over $500,000 worth of kitchen equipment
• Ordering from SYSCO, Native Maine, and Gordon's distributors
• Consulted with Medical personnel, correction officers and Psychology personnel about diets and their restrictions
• Created daily diet plans for up to 36 special diets, including vegetarian, vegan, gluten free, halal, kosher and specific soft diets
• Monitored temperatures of ovens, coolers and freezers and kept a log
• Inventoried stock weekly
• Served consistent portions following recipes and control standards.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Created new recipes, outlined steps, and training staff on correct preparation.

• Answered 911 calls and dispatched fire, EMS and police personnel for Sagadahoc County Sheriff's Office, Richmond Police, Topsham Police, Bath Police, Phippsburg Police and Georgetown fire and EMS
• Assisted local law enforcement agencies with finding missing persons, suicidal persons and traffic stops

• Answering phones, assisting enrollees with Federal dental and vision and Long Term Care Insurance programs
• Duties include, billing, demographic updates, processing agency name changes, changes in billing status, processing enrollments into dental and vision insurance, diffusing irate callers
• Educated customers about billing, payment processing and support policies and procedures.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Sought ways to improve processes and services provided.
• Cross-trained and provided backup support for organizational leadership.

• Cleaning medical office, answering phones, scheduling appointments, payroll, managing office staff, Creating work schedules
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Edited documents to keep company materials free of grammar errors.
• Supported staff on special assignments and ad hoc projects.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.