Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Blood Donation Specialist III
Solvita
02.2013 - 03.2024
Evaluated records and risk assessment information for preliminary donor eligibility.
Supported local families in crisis by advocating for needed donations.
Managed interactions with donors and donation center personnel to achieve goals.
Managed donor database and ensured accurate record-keeping for improved tracking of donation history.
Customer Service Representative
Checksmart Financial
09.2009 - 01.2013
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.