Christina Luna
Big Spring
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
2
2
years of professional experience
Work History
Custodian
Big Spring Ymca
Big Spring
09.2024 - Current
- Maintained cleanliness of facilities to ensure a welcoming environment for members.
- Operated cleaning equipment to efficiently sanitize various areas of the facility.
- Assisted with event setups and takedowns to support community programs and activities.
- Disposed of waste responsibly to uphold environmental standards and cleanliness.
- Reported maintenance issues promptly to ensure safety and functionality of the building.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
Party Host
Big Spring Ymca
Big Spring
09.2024 - Current
- Managed setup and cleanup of event spaces before and after parties.
- Communicated with parents to ensure event details met their expectations.
- Maintained a safe environment by following safety protocols during events.
- Greeted guests and provided them with party information.
- Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
- Provided support to guests during the event including answering questions and addressing any concerns.
- Responsible for ensuring all safety regulations were adhered to while hosting parties.
Assistant Front Office Manager
Big Spring Ymca
Big Spring
09.2024 - Current
- Assisted in managing front desk operations and guest services at community center.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Handled member inquiries and resolved issues with professionalism and care.
- Trained new front office team members on procedures and customer service standards.
- Oversaw check-in and check-out processes to enhance guest experiences.
- Maintained accurate records of membership transactions and payments.
- Implemented feedback systems for continuous improvement of guest satisfaction efforts.
- Provided leadership by setting an example for other employees to follow.
Education
Big Spring High School
Big Spring, TXSkills
- Customer service
- Leadership development
- Multitasking and organization
- Cleaning and sanitizing
- Janitorial procedures
- Responsible and dependable
- Record keeping
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
Languages
Spanish
Native/ Bilingual
A1
English
Professional
A1
Timeline
Custodian
Big Spring Ymca
09.2024 - Current
Party Host
Big Spring Ymca
09.2024 - Current
Assistant Front Office Manager
Big Spring Ymca
09.2024 - Current
Big Spring High School