CHRISTINA LUNA
Las Vegas,NV
Summary
Accomplished waitress with over a decade of experience in fine dining and fast-casual environments, recognized for delivering exceptional guest service and maintaining meticulous attention to detail. Expertise in providing knowledgeable food and beverage recommendations enhancing the dining experience, ensuring guest satisfaction. Proficient in high-volume service and adept with POS systems, consistently creating refined and memorable dining experiences that exceed expectations. Eager to contribute my skills and positive attitude to a dynamic restaurant team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Waitress/Bartender
Canoe House
03.2023 - 08.2025
- Greet guests warmly, take orders accurately, anticipate needs, and resolve complaints.
- Mix cocktails, pour beer/wine, and serve drinks according to company standards and recipes.
- Upsell menu items, process payments, handle cash/tabs, and balance receipts.
- Served alcoholic beverages responsibly in accordance with state laws.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Waitress
Amici Ristorante
03.2021 - 02.2023
- Deliver high-quality service to guests, ensuring accuracy, timeliness, and a positive dining experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Waitress/Bartender
Barbrix Restaurant
08.2015 - 03.2019
- Provide excellent wait service to ensure satisfaction
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
Waitress
All'Acqua Restaurant
10.2014 - 03.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Host/ Take-Out/ Food Runner
Din Tai Fung
11.2013 - 08.2015
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Delivered food items to tables ensuring each restaurant patron received the correct order.
Education
High school diploma -
Glendale High School
Glendale, CA07-2012
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Upselling techniques
- High volume dining
- Safe food handling
- Point of sale operation
- Food and beverage pairings
- Wine service
Certification
- Food Safety
- Tam Card
Timeline
Waitress/Bartender
Canoe House
03.2023 - 08.2025
Waitress
Amici Ristorante
03.2021 - 02.2023
Waitress/Bartender
Barbrix Restaurant
08.2015 - 03.2019
Waitress
All'Acqua Restaurant
10.2014 - 03.2019
Host/ Take-Out/ Food Runner
Din Tai Fung
11.2013 - 08.2015
High school diploma -
Glendale High School