Christina Maddela
Forest Park
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Approachable and excellent listener, consistently setting positive example for customer service and problem resolution. Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record.
Overview
5
5
years of professional experience
Work History
Hostess
Il Vicolo Trattoria
07.2025 - Current
- Greeted and seated guests promptly, ensuring a smooth dining experience.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Communicated with kitchen and serving staff to coordinate timely service delivery.
- Assisted in training new host staff on operational protocols and customer service standards.
- Adapted to high-pressure situations during peak hours while maintaining professionalism.
- Answered customer questions about hours, seating, and menu information.
Receiver
Club Champion
07.2024 - 09.2024
- Analyzed client preferences to tailor service offerings, resulting in enhanced customer satisfaction and loyalty.
- Coordinated with team members to optimize workflow, fostering a supportive environment that improved overall team productivity.
- Managed inventory accuracy by implementing systematic checks, leading to noticeable reductions in stock discrepancies and improved order fulfillment.
- Executed precise quality checks on incoming goods, ensuring compliance with company standards and maintaining high customer satisfaction.
Shift Leader
Dunkin Donuts
11.2023 - 04.2024
- Managed operations during shift, with total awareness of activities of employees and customers.
- Motivated team to deliver quality service while promoting energetic and collaborative environment.
- Delegated tasks, communicated expectations and directed workflows to improve performance.
- Checked inventory daily to verify adequate supply levels for each shift.
Medical File Clerk
Kirk Eye Center
06.2022 - 07.2022
- Kept department clean, organized and professional.
- Pulled patient charts for upcoming appointments.
- Organized patient charts, gathering medical histories, lab results and consents.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Supported administration staff with records requests to support patient care.
Hostess, Cashier, Cook
Chili's Grill & Bar
06.2020 - 08.2021
- Greeted guests and sat customers at tables or in waiting areas.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Operated cash register, collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Associate of Science - Architectural and Building Sciences
Triton College
River Grove, ILHigh School Diploma - undefined
Proviso Mathematics And Science Academy
Forest Park, ILSkills
- Conflict Resolution
- Relationship Building
- Customer Service
- Cash Handling
- Employee Training
- Time Management
- Inventory Management
- Phone etiquette
- Patience and empathy
- Cleanliness maintenance
Languages
Hindi - Highly Proficient
Telugu - Native
Spanish - Novice
Timeline
Hostess
Il Vicolo Trattoria
07.2025 - Current
Receiver
Club Champion
07.2024 - 09.2024
Shift Leader
Dunkin Donuts
11.2023 - 04.2024
Medical File Clerk
Kirk Eye Center
06.2022 - 07.2022
Hostess, Cashier, Cook
Chili's Grill & Bar
06.2020 - 08.2021
High School Diploma - undefined
Proviso Mathematics And Science Academy
Associate of Science - Architectural and Building Sciences
Triton College