Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Christina Maddox

Stone Mountain,GA

Summary


Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Community Manager

ML Property Group
07.2024 - Current
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
  • Organized community events to foster relationships among residents and promote a sense of belonging.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Evaluated property conditions and recommended improvements.

Assistant Property Manager

Cushman & Wakefield
04.2022 - 04.2024
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Escalated major issues to property manager for immediate remediation.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Enhanced property value by overseeing regular upkeep.
  • Improved property appearance and safety with regular inspections and coordinated maintenance efforts.


Leasing Consultant

Stonemark Property Management
10.2021 - 04.2022
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

Leasing Specialist

Asden Management
03.2019 - 10.2021
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Managed over 15 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
  • Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
  • Set appointment times for individuals to tour facilities and see available units.


Groundskeeper/Housekeeper

Asden Management
01.2019 - 03.2019
  • Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
  • Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
  • Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
  • Cultivated a positive work environment through effective communication with team members and supervisors.
  • Assisted in training new employees on proper procedures/techniques required for efficient groundskeeping operations.
  • Supported construction projects by preparing grounds, removing debris, and assisting with site clean-up tasks.

Education

No Degree - Real Estate

Keller Williams

Miller Grove
Lithonia, GA

Skills

  • Property management
  • Payment processing
  • Records and database administration
  • Expertise in Yardi, Onesite, RealPage, CRM, Knock and Renters Reference(DispoDepot)
  • Resident relations
  • Property inspections
  • Tenant and eviction laws
  • Administrative support
  • Knowledgeable in Microsoft Excel
  • Customer service

Accomplishments

  • Supervised team of 3 staff members.
  • Ability to lease up a new developing community and stabilize the occupancy rate at 95%.

Certification

  • Fair Housing Training
  • Tax Credit Training

Languages

English
Full Professional

Timeline

Assistant Community Manager

ML Property Group
07.2024 - Current

Assistant Property Manager

Cushman & Wakefield
04.2022 - 04.2024

Leasing Consultant

Stonemark Property Management
10.2021 - 04.2022

Leasing Specialist

Asden Management
03.2019 - 10.2021

Groundskeeper/Housekeeper

Asden Management
01.2019 - 03.2019

No Degree - Real Estate

Keller Williams

Miller Grove

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Christina Maddox