
Dynamic Human Service Specialist III with a proven track record at Gloucester County Division of Social Services. Expert in client retention strategies and adept at cross-functional coordination. Recognized for enhancing customer relations and resolving complex issues, leveraging strong decision-making and active listening skills to drive positive outcomes.
Assistant Supervisor
Maintained case load
Reviewed cases for eligibility
Reviewed workers case load
Open/ close cases
Determined eligibility
Customer relations
Client retention strategies
Cross-functional coordination
Professional telephone demeanor
Clerical support
Creative problem solving
Decision-making
Problem resolution
Customer relations
Computer proficiency
Data entry
Verbal and written communication
Adaptability and flexibility
Active listening
Team collaboration
Multitasking and organization
Customer service