Joy Rice

• Train new hires on Can/N process, FACES documentation, and shadowing
• Conduct and participate in team, leadership, and performance meetings in accordance with policy/procedure.
• Interact critically and constructively with staff members to develop and implement successful investigation techniques
• Represents Children’s Division in court proceedings.
• Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
• Assisted the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
• Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
• Achieved 20% increase in levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.

• Provide ongoing and consistent training for five employees that focused on supporting parent educators to conduct parent-child interactions with families
• Maintained accurate documentation of client interactions, assessment results, and service referrals to ensure continuity of care across providers.
• Established strong partnerships with community organizations such as schools, healthcare providers, social service agencies, and cultural institutions to enhance resources available for clients.
• Completed bi-weekly payroll for five employees.

GPA: 3.0

• Honor Roll Spring 2024
• Relevant Coursework: Leading Innovation & Public Policy
• cum laude graduate

GPA: 3.0

• Honor Roll Spring 2015