Tracey McDonald

Facilitated emergency roadside assistance for a membership base exceeding 1 million.

Managed processing of membership payments as required.

Supported onboarding process for new team members.

Facilitated solutions for member concerns.

Routed incoming calls to designated departments.

Coordinated delivery schedules for customers.

Verified and recorded new stock arrivals.

Handled special order requests for customers.

Coordinated delivery schedules for customers.

Executed cashier responsibilities during peak hours.

Handled incoming calls during peak hours.

• Managed high-volume directory assistance calls, ensuring accurate information delivery.