Christina Main
Parker,CO
Summary
Customer service professional dedicated to creating welcoming experiences and resolving concerns effectively. Expertise in facilitating seamless operations in high-volume environments, ensuring satisfaction for members and visitors. Recognized for strong organizational skills and collaboration across departments to enhance service delivery.
Overview
34
34
years of professional experience
Work History
Guest Service Representative
Town of Parker Recreation Center
Parker, CO
03.2017 - Current
- Serve as the primary point of contact for members and visitors, creating a welcoming experience while delivering exceptional customer service in a high-volume recreation facility
- Welcomed guests, managed multi-line phone calls, and directed customers to appropriate programs, services, and staff for streamlined access.
- Resolved customer concerns promptly, ensuring positive and professional experiences for all guests.
- Provide facility tours and assist customers with questions regarding memberships, classes, and community services.
- Maintained clean, organized, and welcoming front desk environment, ensuring exceptional service for members and guests.
- Process memberships, registrations, renewals, and program enrollments while maintaining accuracy and confidentiality.
- Perform daily cash handling, payment processing, and end-of-day balancing with strong attention to detail.
- Collaborate with multiple departments to coordinate daily facility operations, provide administrative support and ensure efficient customer service.
Childcare Coordinator / Manager
Town of Parker Recreation Center
Parker, CO
06.2001 - 03.2017
- Led daily operations of a busy childcare program while supervising a team of 15+ employees.
- Recruited, trained, and evaluated staff to uphold high standards of customer service and child safety.
- Coordinated multiple priorities in fast-paced environment to ensure seamless daily operations.
- Developed employee schedules, processed payroll, and conducted annual performance evaluations.
- Cultivated positive relationships with parents through clear communication and effective resolution of concerns.
- Maintained compliance with safety procedures and department policies while creating a welcoming environment for families.
Processor / Assistant Manager
Lincoln Trust Company
Englewood, CO
03.1994 - 08.2000
- Promoted to Assistant Manager based on performance and leadership abilities.
- Monitored workflow and employee productivity, ensuring timely processing of financial transactions and enhancing team accountability.
- Processed trade settlements accurately, maintaining detailed financial records to support compliance and reporting.
- Researched and resolved account discrepancies, delivering exceptional customer service and fostering client trust.
- Worked collaboratively across departments to meet deadlines and improve operational efficiency.
Office Manager
Phar-Mor Drug Store
Englewood, CO
04.1992 - 03.1994
- Managed bank deposits, vendor payments, and cash reconciliation.
- Managed store phone communications and provided administrative support to management, streamlining operations.
- Supervised and trained front-end cashiers, enhancing service quality and efficiency in daily store operations.
- Resolved customer inquiries, returns, and complaints, ensuring customer satisfaction and loyalty.
Skills
- Customer Service & Public Relations
- Front Desk & Reception
- Visitor & Member Assistance
- Multi-Line Phone System
- Transaction Processing
- Scheduling & Registration
- Administrative Support
- Filing
- Scanning & Office Administration
- Facility Operations
- Office software
- Time management
- Team Collaboration
- Conflict Resolution
- Team Leadership
- Communication
- Problem Solving
Timeline
Guest Service Representative
Town of Parker Recreation Center
03.2017 - Current
Childcare Coordinator / Manager
Town of Parker Recreation Center
06.2001 - 03.2017
Processor / Assistant Manager
Lincoln Trust Company
03.1994 - 08.2000
Office Manager
Phar-Mor Drug Store
04.1992 - 03.1994