- Baking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Bread Making
Amanda Trahanovsky
Yorba Linda,CA
Summary
Passionate about the hospitality and restaurant industry, adept at catering to guests' needs with a warm and friendly approach. Proficient in utilizing computer skills on a daily basis, but my true joy lies in interacting with customers. Bringing a personalized touch to customer service is what truly drives my satisfaction in this role.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
JOEY Restaurant Group
03.2023 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
Education
No Degree - Business
Fullerton College
Fullerton, CA05-2028
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Issue resolution
- Guest relations
- Complaint handling
- Reservation processing
- Reservation management system
- Room availability
- Concierge support
- Clear communication
- Guest experiences
- Teamwork and collaboration
- Active listening
- Relationship building
- Team building
- Problem-solving
- Multitasking
- Attention to detail
- Reservation coordination
- Reliability
- Effective communication
- Professionalism
- Conflict resolution
- Self motivation
- Public relations
Interests
Timeline
Guest Service Representative
JOEY Restaurant Group
03.2023 - Current
No Degree - Business
Fullerton College
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