Christina Maldonado
Buffalo,NY
Summary
Committed professional with strong experience in the field of insurance. I effectively maintain customer relationships, proper communication, staff supervision and excellent customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Producer
Saleem & Dearing Allstate Agency
01.2024 - Current
- Assist with the growth of Allstate agency by engaging new prospects via phone, and email
- Utilize leads lists to establish contact and schedule appointments
- Provide claims assistance to clients
- Assist with MV104 accident reporting to NYS DMV
- Meet with clients to conduct annual policy reviews
- Maintain client records
- Generate insurance quotes for new and existing clients
- Comply with state insurance standards and regulations
- Time spent 50% prospecting 40% servicing.
Office Manager
State Farm Insurance
Tonawanda, NY
06.2021 - 12.2023
- Oversaw recruitment and onboarding of new staff
- Monitored and enforced compliance with policies and procedures
- Established and maintained client relationships by using a customer-focused, needs based review process to educate clients regarding insurance options available
- Serviced over 50 home, auto and life policies daily
- Processed invoices and payments
- Answered incoming calls and managed customer inquiries
- Worked with agent to establish and meet marketing goals
- Developed and implemented office procedures to maximize efficiency and effectiveness
- Managed workflow and delegated tasks to staff
- Scheduled and coordinated meetings and appointments.
Auto service agent
Geico
Getzville, NY
10.2020 - 05.2021
- Serviced incoming call rotation of 200 policyholders daily with a focus of auto insurance inquires
- Managed rate increase inquires
- Assisted policyholders with monthly and yearly premium payments
- Worked with NYS DMV to resolve lapse of coverage fines/fees on behalf of policyholders
- Provided daily coverage counseling to ensure policyholders desired coverage
- Directed correspondence to correct departments
- Provided daily retention efforts
- Adjusted auto insurance policies per insured request.
Interviewer
Professional Management Corporation
Tonawanda, NY
03.2020 - 06.2020
- Interviewed applicants to determine qualifications for client job postings
- Developed interview questions specific to client job postings
- Conducted digital job interviews to adhere to covid 19 guidelines
- Prepared client interview schedules including all pertinent information about each candidate
- Prepared qualified candidates for company interview process.
Receptionist
Professional Management Corporation
Tonawanda, NY
05.2019 - 03.2020
- Warmly welcomed 20-30 guests per shifts
- Coordinated interview check ins
- Collected necessary forms of identification
- Directed guests to their destinations
- Managed 2 phone lines and facilitated over 30 calls per day with clients, applicants, and staff
- Maintained an organized, clean, and professional workspace and waiting area
- Provided administrative and clerical support via EMR systems and Microsoft excel
- Coordinated pick-up and delivery of express mail, unpacked inventory, and stocked office supplies.
Designated Hitter
Walgreens Pharmacy
Buffalo, NY
08.2017 - 11.2018
- Carefully measured prescriptions, prepared and printed labels
- Accurately and timely Filled 50-100 orders daily
- Assisted with inventory for 700+ behind and over the counter medications
- Supervised the customer payment process by verifying insurance, and troubleshooting bill concerns
- Maintained strict confidentiality by upholding HIPPA laws
- Maintained the photo department by filling photo orders utilizing Walgreen’s photo database
- Managed fed ex station by shipping/receiving packages for customers.
Customer Service Associate
Rite Aid Pharmacy
Buffalo, NY
08.2015 - 08.2017
- Cash Handling
- Maintained accurate cash drawer by creating and submitting daily cash reports
- Solved customer complaints
- Managed breaks for fellow team members to maintain store coverage
- Increased sales of target items by employing excellent upselling and communication skills
- Protected business from unnecessary liability by following security and safety standards.
Education
Associate of Applied Science - Criminal Justice
Bryant Stratton College
Buffalo, NY01.2017
Skills
- Staff supervision
- Client relationship building
- Data entry
- Computing
- DMV regulations
- Accident reporting
- Claim reporting
- Email marketing
- Business development
- Account management
- Customer Service
- Problem solving
- Workflow delegation
- Adaptability
- Records management
- Leadership
Certification
- Property & Casualty Broker
- Property & Casualty Agent
Languages
Spanish
Native or Bilingual
Internships
Erie county family court April 2017
Buffalo police department D District February- June 2019
Timeline
Insurance Producer
Saleem & Dearing Allstate Agency
01.2024 - Current
Office Manager
State Farm Insurance
06.2021 - 12.2023
Auto service agent
Geico
10.2020 - 05.2021
Interviewer
Professional Management Corporation
03.2020 - 06.2020
Receptionist
Professional Management Corporation
05.2019 - 03.2020
Designated Hitter
Walgreens Pharmacy
08.2017 - 11.2018
Customer Service Associate
Rite Aid Pharmacy
08.2015 - 08.2017
Associate of Applied Science - Criminal Justice
Bryant Stratton College