CHRISTINA MARGO

Los Angeles,CA

Summary

Accomplished leader with expertise in operations and guest services, enhancing productivity and visitor engagement at Descanso Gardens. Proven track record in reducing costs and boosting efficiency. Skilled in Salesforce and strategic collaboration, driving impactful initiatives. Adept at fostering partnerships and negotiating contracts, ensuring seamless operations and customer satisfaction.

Overview

years of professional experience

Certification

Work History

Guest Services Manager, Engagement

Descanso Gardens

La Cañada Flintridge, CA

10.2023 - Current

Develops staff scheduling to ensure adequate coverage, and enhance visitor satisfaction..
Implemented innovative visitor engagement strategies to boost community participation.
Organized forward-thinking programs that align with organizational goals and strengthen relationships.
Collaborated with Chief Operations and Administration Officer to improve partnerships with volunteers and the public.

Director of Operations

Gray Malin

West Hollywood, CA

09.2018 - 01.2023

Reduced shipping costs by $100K while enhancing overall productivity.
Increased team efficiency by 10% through effective performance reviews.
Analyzed daily data metrics and performance trends for executive decision-making.
Implemented packaging updates that decreased damage rates by 30%, saving $20K annually.

Operations Manager

NRPR Group

Beverly Hills, CA

11.2017 - 05.2018

Facilitated strategic initiatives for technology and entertainment sectors, supporting CEO in execution.
Negotiated contracts that improved service delivery and boosted customer satisfaction.
Managed logistics for high-profile events, ensuring seamless operations.
Secured media opportunities at Consumer Electronics Show (CES) to enhance client visibility.

Education

B.A. - Business Administration

Curry College

Milton, MA

05.2013

Skills

Software systems: Avalara, Zendesk, Klaviyo, Volgistics, Salesforce
Office applications: Microsoft Office, Google Analytics

Collaboration tools: C-Suite, Slack, Shopify Plus, Adobe Photoshop

ADDITIONAL EXPERIENCE

Assistant Store Manager, Marc Jacobs Jun 2016Nov 2017
Keyholder, Theory Sept 2014Jun 2016
Assistant Store Manager, Juicy Couture Nov 2011Jun 2014