CHRISTINA MARTIN
Temple Hills,MD
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Dream Bigger ABA
Virginia
09.2024 - Current
- Implemented individualized treatment plans to promote skill development in clients.
- Conducted data collection and analysis to track client progress and behavior patterns.
- Collaborated with interdisciplinary teams to enhance overall care strategies for patients.
- Provided support during parent training sessions to reinforce strategies at home.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
Assistant General Manager
International House of Pancakes, IHOP
Temple Hills, MD
12.2023 - 01.2025
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Created effective business plans to focus strategic decisions on long-term objectives. Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Oversaw daily operations to ensure service excellence and consistent customer satisfaction.
- Managed staff recruitment, training, and performance evaluations to build a high-performing team.
Election Poll Worker
Board Of Elections
Washington, DC
11.2018 - 11.2023
- Facilitated voter registration and ensured compliance with election laws.
- Managed polling station operations, providing assistance to voters throughout the process.
- Trained and supervised new poll workers on procedures and best practices.
- Conducted accurate vote counting and verified ballot integrity post-election.
- Managed time effectively to balance multiple tasks such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
General Manager
Bojangles
Hillcrest Heights, MD
11.2020 - 10.2023
- Devised and implemented effective marketing strategies that increased the store's ranking.
- Utilized Microsoft Word to analyze and interpret store trends to aid planning Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems.
- Ensured customer satisfaction before, during, and after all work Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time.
- Encouraged team members to work together to achieve profit and performance objectives Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service.
- Internal candidates for potential management roles were recruited and trained by me Was in charge of weekly payroll management and submission.
- Created ongoing marketing content and developed marketing strategies Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency.
- Established project timelines and kept teams on track to meet milestones on time Kept track of trends and suggested improvements to the company's product offerings in order to both challenge and refine them.
- Drove force behind the implementation of improved training initiatives for all levels of the organization.
- Improved operational success by employing effective staffing, providing excellent training, adhering to safety regulations, and providing prompt customer service Organized budgets, oversaw P&Ls, and consistently met margin targets to stay on track with growth plans.
- Wrote and implemented a training manual for all of the employees Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
First Grade Teacher
Center City Public Charter
Washington, DC
08.2021 - 06.2023
- Respect the privacy and sensitivities of students and parents by controlling and restricting personal information to those with a "need to know".
- Plans, organizes, and presents information and instruction which helps students learn subject matter and skills that will contribute to their educational and social development.
- Provides instruction which is compatible with the school and system-wide curricular goals Interacts effectively with students, co-workers, and parents.
- Adheres to established laws, policies, rules, and regulations.
- Assisted in developing and implementing individualized education plans for diverse learners.
- Supported classroom by reinforcing positive behavior and fostering a conducive learning environment.
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated a positive classroom environment that fostered student collaboration and communication.
- Assessed student progress through formative evaluations, adjusting teaching methods accordingly.
- Collaborated with parents and staff to support student development and address individual needs.
Cashier Manager
Henry's Soul Cafe
Oxon Hill, MD
06.2018 - 07.2020
- Analyzed sales data to identify opportunities for improvement in store performance.
- Provided guidance and assistance to new hires during the onboarding process.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
Internship Trainer
Latham & Watkins
Washington, DC
03.2015 - 06.2019
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations, and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
Intern at Law Firm
Crowell & Moring
Washington, DC
03.2015 - 05.2019
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Managed case files, ensuring organization and accuracy of information.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Crew Member
Chipotle Mexican Grill
Washington, DC
10.2017 - 05.2019
- Processed takeout orders quickly to ensure timely delivery of meals.
- Resolved customer complaints in a professional manner.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Educated customers on menu items, product ingredients and nutritional values.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Assistant
Kramer Middle School
Washington, DC
08.2012 - 06.2016
- Supported classroom management and student engagement through interactive learning activities.
- Assisted teachers in preparing instructional materials and maintaining organized learning environments.
- Managed administrative tasks such as grading papers, recording attendance, updating databases, reducing workload for lead teacher.
- Organized and maintained supplies, books, and learning materials to create an efficient educational space for both teachers and students.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Education
Master of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH02.2025
Bachelor of Science - Criminal Justice
Post University
Waterbury, CT01.2023
High School -
Thurgood Marshall Academy Public Charter High School
Washington, DC01.2019
Skills
- Inventory
- Customer Engagement
- Flexible and Adaptable
- Salesmanship
- Quality Control Checks
- Telephone Etiquette
- Social skills development
- Teamwork and collaboration
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Computer skills
- Calm under pressure
- Decision-making
- Problem resolution
- Organizational skills
- Critical thinking
Accomplishments
- Own a Small Business
- Volunteered at Little Heart Daycare
- Volunteered at the District of Columbia Smithsonian Museum
- Election Poll Volunteer since 2018
- Cardio Pulmonary Resuscitation
- Microsoft Certification
- College Success Foundation Recognition within months
- District of Columbia Law Firm Office Volunteer
Certification
- Microsoft Certification Certificate
- ServSafe Certification Certificate
- CPR Certified
- BT - Behavior Technician Certification
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Registered Behavior Technician
Dream Bigger ABA
09.2024 - Current
Assistant General Manager
International House of Pancakes, IHOP
12.2023 - 01.2025
First Grade Teacher
Center City Public Charter
08.2021 - 06.2023
General Manager
Bojangles
11.2020 - 10.2023
Election Poll Worker
Board Of Elections
11.2018 - 11.2023
Cashier Manager
Henry's Soul Cafe
06.2018 - 07.2020
Crew Member
Chipotle Mexican Grill
10.2017 - 05.2019
Internship Trainer
Latham & Watkins
03.2015 - 06.2019
Intern at Law Firm
Crowell & Moring
03.2015 - 05.2019
Assistant
Kramer Middle School
08.2012 - 06.2016
Master of Science - Criminal Justice
Southern New Hampshire University
Bachelor of Science - Criminal Justice
Post University
High School -
Thurgood Marshall Academy Public Charter High School