Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christina Martinez

Golden,CO

Summary

I'm Christina - the Garden Gal in Colorado. I'm a grower of the things I love, from compost & gardens, to flocks of chickens. My other avocation is to help grow my business conducted preferably at your company, and grow customers praise and return ratio from great to thriving! I'll put in the love, the nurture and the WORK to take care of customers, address concerns and close the sale. From there, I'll help them grow with your company & keep them in the garden bed with excellent Customer Service & future Sales with 13 years of experience in customer service and 4 years inbound & outbound calls. Solid experience in call control, account development and time management. Consistently exceeds sales goals and converts prospects to meet new account goals. Expert in SAP, Salesforce, Hubspot & adaptable to emerging platforms for customer relationship management software.

Overview

10
10
years of professional experience

Work History

Inside Sales Associate

LL Flooring
09.2022 - Current
  • Work with customers from inspiration to installation
  • Successfully find floor selection for materials & coordinating installation with contractors, homeowners and national stores - overcoming objections & finding solutions, set expectations for next steps
  • Documented sales journey in CRM, company systems & resources for training in a self-maintained remote role, achieving $80-$140K in sales monthly
  • Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations, programs and procedures.
  • Excellent communication skills, both verbal and written.

Project Coordinator - Admin

Sam the Concrete Man
04.2021 - 06.2022
  • Appointment Setting (6) territories for franchises nationwide
  • Warm / Cold incoming and outgoing calls, prospecting scope of project & communication timeline / materials / scheduled with homeowners & franchises
  • Engagement with franchise owners & their team daily, communicating / documenting in HubSpot, Outlook, Google Docs, Adobe

Store Support Supervisor

Whole Foods
07.2018 - 02.2021
  • Managed Schedule Creation & Daily Operations for FOH team of approx
  • 20-30 persons
  • Excellent customer service & managed cash counts for Daily Operations & Daily Pick Up
  • Operated special activities, cash fundraisers and Holiday Tables for family orders and reservations

Dispute Specialist / Customer Service Associate

Nordstrom Credit Office
09.2014 - 09.2017
  • Assisted Retail / Debit Owners in Account Management & Inquiries
  • Guarded personal, technical and proprietary information in office
  • Researched & Investigated Dispute claims / resolutions within banking regulation timelines
  • Helped manage customer escalations

Education

Eaglecrest High School
05.2009

Skills

  • CRM Management
  • Adaptability
  • Microsoft Suite
  • Sales & Negotiation
  • Appointment Setting
  • Project Coordination
  • Construction Background
  • Leadership
  • Goal-Oriented
  • Objection handling
  • Customer Relationship Building
  • Pipeline Management

Accomplishments

Special Community Leadership Skills

● Martinez Brothers Taekwondo - a Family Business teaching courtesy, integrity, perseverance, self-control and an indomitable spirit raised and accomplished athlete, student and later instructor

● Competed Nationally and Internationally, earning various spots to complete on US State and National Teams

● Instilled mentality of Reach One, Teach One to encourage myself to achieve goals and then teach others to achieve higher & faster than what I may be able to achieve.

● Worked with people, communities and various backgrounds & ages to teach and compete in martial arts and more importantly, achieve more in their personal lives.

Timeline

Inside Sales Associate

LL Flooring
09.2022 - Current

Project Coordinator - Admin

Sam the Concrete Man
04.2021 - 06.2022

Store Support Supervisor

Whole Foods
07.2018 - 02.2021

Dispute Specialist / Customer Service Associate

Nordstrom Credit Office
09.2014 - 09.2017

Eaglecrest High School
Christina Martinez