Laura Quackenbush
Woodbridge,VA
Summary
Energetic Inside Sales Associate known for building strong client relationships and delivering exceptional customer service. Skilled in utilizing CRM tools to streamline processes and drive sales success. Ready to enhance customer experiences and support business growth.
Overview
2026
2026
years of professional experience
Work History
Inside Sales Associate
The Joyce Agency
Chantilly, VA
10.2001 - Current
- Developed strong relationships with clients to understand their needs and drive sales opportunities.
- Utilized CRM software to track leads, manage customer interactions, and streamline sales processes.
- Collaborated with marketing teams to create targeted campaigns that increased lead generation and conversion rates.
- Analyzed market trends and competitor activities to identify new sales strategies and enhance service offerings.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Built rapport with customers by understanding their unique needs and offering tailored solutions accordingly.
- Participated in ongoing training programs to refine sales skills further and stay current on best practices within the industry.
Sales Associate
Hallmark Gold Crown
Springfield, VA
1994 - 10.2004
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization and visual merchandising to promote brand image.
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Collaborated with team members to manage inventory levels and restock merchandise efficiently.
- Implemented store promotions effectively, driving sales and enhancing customer awareness of offerings.
- Trained new associates on operational procedures and customer service standards for consistency in service delivery.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
Robert E Lee HS
Springfield, VASkills
- Customer relationship building
- Email etiquette
- CRM software proficiency
- Upselling and cross selling
- Customer service
- Organized and efficient
- Attention to detail
- Cheerful and energetic
- Exceptional customer service
- Driven
- Data entry
- Customer relationship management
- Payment processing
- Email and phone etiquette
- CRM proficiency
Timeline
Inside Sales Associate
The Joyce Agency
10.2001 - Current
Sales Associate
Hallmark Gold Crown
1994 - 10.2004
High School Diploma -
Robert E Lee HS