Christina Mashburn
Alexander,AR
Summary
Dedicated customer service representative with expertise in problem-solving and order processing. Proven ability to build strong customer relationships and deliver exceptional service, driving repeat business and high customer satisfaction.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Mallory Safety & Supply
Little Rock, AR
07.2020 - 04.2021
- Resolved customer complaints through effective communication and problem-solving.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product inquiries and order placements.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed returns and exchanges following company policies and procedures.
- Educated customers on safety products and their proper use.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Wise Safety & Env.
Little Rock, AR
05.2006 - 07.2020
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges following company policies and procedures.
- Educated customers on safety products and their proper use.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Built strong rapport with customers through personalized service. with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
- Managed supplier relationships to ensure timely and accurate deliveries.
- Reviewed purchase orders for accuracy and compliance with company policies.
- Prepared purchase orders and sent to distributors and suppliers.
- Assisted in resolving discrepancies between invoices and delivery receipts and products received from vendors.
- Worked closely with accounting department to resolve any billing issues with vendors.
- Verified warehouse received accurate and timely inventory by regularly consulting database.
- Performed regular price comparisons between different suppliers for similar items.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
- Negotiated pricing with vendors to obtain the best prices for goods or services.
- Investigated damaged or defective items shipped from suppliers before approving payment.
- Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
- Developed and maintained relationships with suppliers to ensure reliable supply chains.
- Managed customer accounts, ensuring accurate billing and timely follow-ups.
- Resolved discrepancies by communicating with customers and internal teams.
- Generated invoices and statements for clients on a regular schedule.
- Assisted in month-end closing activities by reconciling accounts receivable entries.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Processed new customer forms to set up accounts in system.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
Education
High School Diploma -
Bryant High School
Bryant, AR05-1986
Skills
- Customer service
- Customer relations
- Order processing
- Billing procedures
- Sales support
- Account management
- Data entry accuracy
- Inventory monitoring
- Logistics coordination
- Product and service solutions
- Multitasking and organization
- Computer proficiency
Timeline
Customer Service Representative
Mallory Safety & Supply
07.2020 - 04.2021
Customer Service Representative
Wise Safety & Env.
05.2006 - 07.2020
High School Diploma -
Bryant High School