Christina Mashhour
Naddour Ornamental Iron
Anaheim,CA
3
years of professional experience
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Work History
Customer Service Representative
3 Years 2 Months- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor of Arts - English Language And Literature
Skills
Inbound and Outbound Calling
Appointment Scheduling
Scheduling
Call Management
Follow-up skills
Customer Service
Retail sales customer service
Call Center Operations
Critical Thinking
Delivery Scheduling
Warranty Service
Problem Resolution
Education and Training
false
Timeline
Customer Service Representative
Naddour Ornamental Iron
08.2023 - CurrentRead More
California State University - Northridge
Bachelor of Arts from English Language And Literature
Read More