Christina Mashhour
Anaheim Hills ,CA
Summary
Accomplished Customer Service Representative with a proven track record at Naddour Ornamental Iron, adept in technical support and creative problem-solving. Excelled in managing high-stress situations, enhancing customer loyalty through empathetic dispute resolution. Skilled in multi-line phone systems, ensuring efficient order fulfillment and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Naddour Ornamental Iron
04.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of English - English
California State University, Northridge
Long Beach, CA05.2013
Skills
Technical Support
Timeline
Customer Service Representative
Naddour Ornamental Iron
04.2022 - 05.2024
Bachelor Of English - English
California State University, Northridge
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