Summary
Overview
Work History
Education
Skills
Co-owner of Tashi Deley Salon, Broken Arrow OK / January 2008 - January 2009
Timeline
Generic

Christina Mason

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Overview

3
3
years of professional experience

Work History

Releasing Agent

Allied Towing Of Tulsa
04.2022 - Current
  • Handle thousands of dollars in cash payments accurately and consistently.
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Established strong customer relationships, building recommendations and loyalty.
  • Presented feedback to management on customer service trends and improvement areas.

Contracted Newspaper Delivery

Tulsa World Newspaper
01.2021 - 04.2022
  • Ensured proper handling of newspapers, preventing damage during transportation and delivery.
  • Delivered newspapers and flyers to about 300+ homes daily.
  • Increased customer satisfaction by ensuring timely and accurate delivery of newspapers to subscribers.
  • Made efficient and safe deliveries with minimal supervision.
  • Maintained a high standard of professionalism while interacting with customers and addressing their concerns.
  • Utilized GPS technology effectively to optimize navigation while delivering papers across multiple locations.


Education

Bachelor of Science - University Studies

Oklahoma State University - Tulsa
700 N Greenwood Ave, Tulsa, OK 74106
05.2024

Associate of Applied Science - Liberal Arts

Tulsa Community College
Tulsa, OK
05.2005

Skills

  • Punctual, Reliable, Attention to detail
  • Positive Attitude
  • Listen to customers narrative and respond accordingly
  • Resource Allocation
  • Report Generation
  • Call Management
  • Conflict Resolution
  • Recordkeeping proficiency
  • Problem-solving skills
  • Quick to Learn and Retain new information
  • Computer savvy
  • Customer needs determination

Co-owner of Tashi Deley Salon, Broken Arrow OK / January 2008 - January 2009

My mother and I ventured into entrepreneurship; due to the economy at time we were forced to close. I enjoyed the opportunity and learned enough from my experience that I still have a little advise to offer from time to time.

Timeline

Releasing Agent

Allied Towing Of Tulsa
04.2022 - Current

Contracted Newspaper Delivery

Tulsa World Newspaper
01.2021 - 04.2022

Bachelor of Science - University Studies

Oklahoma State University - Tulsa

Associate of Applied Science - Liberal Arts

Tulsa Community College

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Christina Mason