Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic
Christina Mattioli

Christina Mattioli

Wichita,KS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

T-Mobile
07.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Supervisor, Customer Service

Faneuil
09.2020 - 07.2023
  • I currently supervise a team of 37 advocates making sure they stick to adherence and productivity
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • I coach them to excellence while monitoring multiple systems and teams at a time
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • I trouble shot advocates to ensure their computers are working
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Created and managed project plans, timelines and budgets.
  • I also monitor Rta and Cms
  • I also have been very successful at pushing my team to meet goals no other teams have met
  • I help explain processes to my advocates so they can understand their metics and the roles that they play.

Aircraft Structual Mechanic

Textron Aviation
02.2019 - 05.2019
  • Worked on the CJ4 wing line
  • Close Tolerance holes
  • Drilling nut plate holes and win slowing the rivet holes for the nut plates
  • Sealing nut plates
  • Team riveting
  • Sheet Metal

Assembler

Perfekta Aerospace
10.2018 - 02.2019
  • Sealing
  • Torching
  • Riveting (A Squeeze, C Squeeze, Floor Squeeze)
  • Ground studs
  • Adhesives, Nitro, Iodine
  • Blueprint Reading
  • Sheet metal

Customer Service Rep

Bootbarn
07.2018 - 10.2018
  • Customer service assistance
  • Creating orders and placing them in a timely manner
  • Canceling orders
  • Caring for the customers

Education

Associates of Applied Science Machining Technology - Associates of Applied Science

WSU Tech
Wichita, KS
12.2025

Some college - Cnc machining

Wsu Tech National Center for Aviation Training
Wichita, KS
05.2019

Certification - Sheet metal

Wsutech
Wichita, KS
12.2018

Skills

  • Sales
  • Customer service
  • Succession planning
  • Management
  • Call center management
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Microsoft Outlook
  • Call Management
  • Follow-up skills
  • Scheduling
  • Paperwork Processing
  • Appointment Scheduling
  • Team Development
  • Documentation
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Prioritization
  • Staff Training
  • De-Escalation Techniques
  • Filing

Certification

  • Sheet metal, Present
  • Cnc machining, Present

Assessments

  • Project Timeline Management, Expert, 04/2020
  • Analyzing Data, Proficient, 05/2020
  • Mechanical Knowledge, Highly Proficient, 06/2020

Timeline

Customer Service Representative

T-Mobile
07.2023 - Current

Supervisor, Customer Service

Faneuil
09.2020 - 07.2023

Aircraft Structual Mechanic

Textron Aviation
02.2019 - 05.2019

Assembler

Perfekta Aerospace
10.2018 - 02.2019

Customer Service Rep

Bootbarn
07.2018 - 10.2018

Associates of Applied Science Machining Technology - Associates of Applied Science

WSU Tech

Some college - Cnc machining

Wsu Tech National Center for Aviation Training

Certification - Sheet metal

Wsutech

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Christina Mattioli