Christina Mays
SAINT AUGUSTINE,FL
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. I am familiar with Microsoft Office, VMware, and a high volume call center setting.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
10.2018 - Current
- Acted as first point of contact for visiting Customers.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions and inventory availability - made product suggestions based on readily available or orderable products.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Completed physical inventory counts each year.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Completed transactions, exchanges and returns to support payment processing.
Gift Associate
Buc-ee's
10.2022 - 07.2023
- Opened, shelved and merchandised new products in visually appealing manner for optimal sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products, helped locate merchandise, and promoted seasonal or high ticket items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Completed physical inventory counts semi annually.
- Operated equipment such as pallet jacks and forklifts to unload pallets of various sizes.
Assistant Store Manager
Francesca's
11.2017 - 11.2018
- Maintained positive customer relationships by responding to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and developed staff associates to offer customers an elevated boutique experience.
- Walked through store areas to identify and proactively resolve issues negatively impacting sales/operations.
- Merchandised displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Lead district conference calls to ensure customer service consistency.
Assistant Store Manager
Claire's Accessories
06.2012 - 11.2017
- Engaged directly with customers to offer assistance, relay promotions and resolve complaints.
- Oversaw and managed store operations.
- Appointed as acting store manager in the interim period between store management.
- Analyzed and reviewed store reports on a weekly basis to identify sale trends.
- Regularly partnered with upper management about the stores planogram and product placement to optimize sales.
- Assisted Manager in the recruiting and interview process of prospective employees and provided feedback.
- Managed scheduling for store shifts to accomplish proper staffing.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Assisted in multiple inventories throughout the district to ensure consistency.
Education
Associate of Arts - Business Opperations
St. John's River State College
Saint Augustine, FLSkills
- Focused on customer satisfaction
- Creative Problem-Solving
- Organized Mindset
- Clear Communication
- Telephone and Email Etiquette
- Cash Handling
- Critical Thinking
- Task Prioritization
Timeline
Gift Associate
Buc-ee's
10.2022 - 07.2023
Customer Service Manager
Hobby Lobby
10.2018 - Current
Assistant Store Manager
Francesca's
11.2017 - 11.2018
Assistant Store Manager
Claire's Accessories
06.2012 - 11.2017
Associate of Arts - Business Opperations
St. John's River State College
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