Christina McGhee
Summary
Dynamic Account Manager with a proven track record at GTM, excelling in client relationship management and contract negotiation. Adept at generating leads and enhancing customer satisfaction through effective communication and problem-solving skills. Passionate about driving account growth and delivering exceptional service to meet client needs.
Overview
12
12
years of professional experience
Work History
Account Manager
GTM
Clifton Park, New York
03.2025 - Current
- Managed client accounts by effectively addressing inquiries and resolving issues to enhance client satisfaction.
- Developed strong relationships with clients to understand their needs and expectations.
- Coordinated cross-functional teams to deliver projects on time, ensuring client satisfaction and alignment with expectations.
- Acted as main point of contact in matters relating to client concerns and needs.
- Resolved customer complaints in a timely manner.
- Managed multiple accounts simultaneously while meeting deadlines.
- Prepared reports for clients detailing project progress and performance metrics.
- Conducted regular meetings with clients to review account status and collaboratively develop strategies for improvement.
- Collaborated with sales teams to identify opportunities for account growth and retention.
- Maintained accurate records of all customer interactions in the CRM system.
- Negotiated contracts with clients to maximize profitability.
- Conducted cold calling to generate potential client leads.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Provided technical support to customers on request.
- Developed pricing models for various products and services based on market conditions.
- Provided technical assistance during product demonstrations or presentations.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Conducted market research to identify potential customers.
- Solicited feedback from customers on their experience with products or services.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
Customer Service Representative (Remote)
isolved
Charlotte, NC
05.2023 - 01.2025
- Collaborated with clients, employees, and departments to provide timely solutions and exceptional customer support for various issues and needs.
- Resolved accounting and finance inquiries regarding benefits, leave accruals, pay, and HR onboarding and offboarding.
- Process weekly, semi-monthly, and monthly payrolls for corporations.
- Process pay changes, tax changes, direct deposits and billing accounts.
- Processed employee pay for special incentive pay, retro pay, garnishments, liens, and miscellaneous deductions in compliance with federal and state laws.
- Maintain payroll general ledger and journal entries for accounting purposes.
- Review and balance payrolls before and after processing.
- Keep informed of regulations, interpretations and practices pertaining to the payroll accounting functions; this is to include ACA reporting, deferred comp, workmen's comp, STD, LTD and health benefits.
- Run and create periodic reports for various clients across a multitude of platforms.
- Prepare or assist in the preparation of periodic/special reports for government agencies, tax authorities, insurance industry associations and other units of the company as needed.
- Respond to various audits and tax agency queries and requests.
- Conduct internal financial analysis for corporations.
- Works directly with integrations team, tax and treasury departments and other business regions to maintain and abide by federal and state practices and to collaborate on resolutions for clients and better integration of platform functions.
- Built and maintained new general ledger databases with payroll platforms.
- Process new/potential hire information to include E-Verify, background checks, direct deposit accounts, benefits and general information update.
- Demonstrated effective time management skills while processing payroll transactions.
- Prioritized client needs and managed multiple cases efficiently in this role.
Administrative Assistant
ESG Operations, INC.
Albany, GA
07.2019 - 05.2023
- Set up and maintain personnel records in Ultipro database and serve as an information resource for employees on matters relating to payroll, employee benefits and time schedules.
- Processed new hires through the EBI database and presented new employee orientations onsite/offsite, performing recruitment duties.
- Handle payables, entering receipts, approving, and paying bills on a daily basis.
- Assisted supervisor in preparing monthly reports, ensuring accuracy in grammar, spelling, punctuation, and format; entered and submitted requisitions; balanced revenue received when applicable.
- Gathered and maintained data to support periodic and special reports, awards, evaluations, and promotions.
- Assisted departmental staff in preparing documents, including correspondence, memoranda, bids, reports, spreadsheets, and yearly budget requirements.
- Perform clerical tasks such as data entry, answering telephones, taking messages, returning calls, faxing, photocopying, filing, scheduling meetings, appointments, attending/scheduling conferences and sorting mail.
- Plan, organize and schedule meetings, conferences and travel.
- Maintain office supplies; evaluate new office products and promotional material; place and expedite orders.
- Verify receipt of supplies and maintains a database of current stock items.
- Performing duties as team lead in developing and implementing of long range planning for procedural decisions affecting clients, project workloads, procurement of materials and others in the general public.
- Demonstrated adaptability by managing tasks in a rapidly changing work environment.
- Welcomes guests and customers as well as answers and directs company inquiries on a multiline phone system, email, teams and arranges meetings.
- Maintain customer confidence and protect operations by keeping information confidential.
- Distribute information, reports, schedules and supplies to appropriate personnel or departments.
- Attended staff and professional meetings to exchange information and transcribe minutes.
- Maintain a strong detail-oriented work style.
- When applicable, requesting quotes and proposals from companies for work to be completed at various job sites and items to be purchased for stock and to maintain the continued service of products.
- Submitting SOWs and MSAs to the City of Albany for approval in association to the smooth continued operation of Albany's sewer stations and substations.
- Maintain a running list of parts and material estimates and orders.
- Oversee records for OSHA, JSA's, SOP's, certification requirements and all employee files.
- Update, create and assign work orders, in Hiperweb and Netsuite program for all employees in multiple departments.
- Maintains vehicle service records.
- Assist in monitoring Mission alarm system as well as scheduling employee on-call list.
Branch Manager/Children's Librarian
Desoto Trail Regional Library
Camilla, GA
09.2016 - 06.2019
- Perform the duties of branch manager within the Desoto Trail Regional Library system with little or no supervision.
- Able to sort items received, prepare invoices for processing using automated and non-automated software, coordinate and implement activities within the library to boost patronage and library interest in the community.
- Sort and shelf various library materials, obtain and process items to be routed through the Georgia Pines transit system (this includes preparing the proper documentation to ensure items reach their intended destination within the state in a timely manner).
- Issue new and replacement library cards for use in the Georgia Pines system.
- Provide customer services in a variety of ways (provide needed information regarding library resources; fax, scan, and copy items; and offer minor troubleshooting tips and advice on personal electronic items).
- Process new and donated books into the system and ensure their dissemination throughout the local region.
- Maintain certification to pull and import records using the Online Computer Library Center (OCLC) software.
- Use automated software to generate and print bar codes and identification labels for items processed into the library.
- Ensure books are well maintained and unserviceable books are removed from the system.
- Oversee the workload and necessity of volunteers and community service personnel, and monitor and maintain the cleanliness of the facility and grounds.
- Ensures that there is enough work to keep everyone in the work crew busy and productively employed by actively managing shift schedule between full and part time employees.
- Organized and collected data (yearly budget information, program attendance history, public interest) to prepare forecasts for current and future projects across four libraries in the region.
- This includes building spreadsheets, charts, and/or graphs to present to senior management (Library Head, Board of Directors, City Councils, Mayors, etc.) for the purpose of boosting awareness of programs and their successes to these leaders.
- This information is then used for budgeting and future program funding.
- Compiled data, reports, and correspondence to community businesses and individuals to secure charitable donations for library programs.
- Provide clerical support for regular library operations. This includes maintaining a daily, monthly, and yearly catalog of reports.
- Able to construct templates for these reports in order save time during the data collection process.
- Managed, produced, and supervised the Summer Reading Program.
- This includes developing the overall layout of the program, scheduling entertainment from local talent, procurement of items used for the rewards of the program, contacting local children's agencies to inform them of the program and encourage their participation, budget finances to support all aspects of the program, aid the other libraries in the region in building their program, and utilize the available resources in a productive manner to ensure a successful program.
- Maintains current knowledge and answers questions from other workers, on procedures, policies, written instructions, and other directives (e.g. board letters, technical manuals, work instructions, process standards, standard procedures, etc.).
Branch Manager
Sale City Library
Sale City, GA
08.2014 - 08.2016
- Perform the duties of branch manager within the Sale City Library with little or no supervision.
- Oversaw logistics and coordination of Summer Reading Program, developing program layout, scheduling entertainment, procuring rewards, and managing budget to ensure success.
- This includes developing the overall layout of the program, scheduling entertainment from local talent, procurement of items used for the rewards of the program, contacting local children's agencies to inform them of the program and encourage their participation, budgeting finances to support all aspects of the program, and utilizing the available resources in a productive manner to ensure a successful program.
- Organized and collected data (yearly budget information, program attendance history, public interest) to prepare forecasts for current and future library projects.
- Built spreadsheets, charts, and graphs to present to senior management (Department Head, City Council, and Mayor), enhancing awareness of program successes.
- This information is then used for budgeting and future program funding.
- Compiles data, reports, and correspondence to community businesses and individuals for charitable donations to the library and the programs contained therein.
- Ensure books are well maintained and unserviceable books are removed from the system, and monitor and maintain the cleanliness of the facility and grounds.
- Provide customer services in a variety of ways (provide needed information regarding library resources; fax, scan, and copy items; and offer minor troubleshooting tips and advice on personal electronic items).
- Process new and donated books into the system, use automated software to generate and print identification labels for items processed into the library.
- Issue new and replacement library cards for use in the Georgia Pines system.
- Sorted items received and prepared invoices for processing using non-automated software.
- Sort and shelf various library materials, obtain and process items to be routed through the Georgia Pines transit system (this includes preparing the proper documentation to ensure items reach their intended destination within the state in a timely manner).
- Provide clerical support for regular library operations. This includes maintaining a daily, monthly, and yearly catalog of reports.
- Able to construct templates for these reports in order save time during the data collection process.
Education
Arts Degree -
Harcourt Learning Direct
01-2002
High School Diploma -
Chipley High School
Chipley, Florida05-1999
Skills
- Account management
- Relationship management
- Client support
- Contract negotiation
- Lead generation
- Account development
- Revenue generation
- Performance tracking
- Project coordination
- Preparing contracts
- Documentation and reporting
- Report writing
- Customer satisfaction
- Needs assessment
- Effective communication
- Persuasive communication
- Teamwork and collaboration
- Goal setting
- Compliance requirements
- Client meetings
- Customer service
- Problem solving
- CRM software
- Word
- Excel
- PowerPoint
- Outlook
- Paperwork coordination
- Paperwork coordination
Training
- CAT1 Cataloging Specialist, 12, 02/01/17
- CAT2 Cataloging Specialist, 4, 10/01/15
Professional Licenses
CAT1 Cataloging Specialist, Georgia Pines, 02/01/17
References
Available upon request
Timeline
Account Manager
GTM
03.2025 - Current
Customer Service Representative (Remote)
isolved
05.2023 - 01.2025
Administrative Assistant
ESG Operations, INC.
07.2019 - 05.2023
Branch Manager/Children's Librarian
Desoto Trail Regional Library
09.2016 - 06.2019
Branch Manager
Sale City Library
08.2014 - 08.2016
Arts Degree -
Harcourt Learning Direct
High School Diploma -
Chipley High School