Summary
Overview
Work History
Education
Skills
Accomplishments
Community Service
Timeline
Generic

Christina Mcmillian

Roswell,GA

Summary

Experienced Leadership in Customer Service with over 10 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Licensed Master Cosmetologist

Crissy The Boss
04.2010 - Current
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Answered phone calls and emails to schedule client appointments.

Telemarketing Sales Representative

Pratt And Associates
07.2020 - 05.2022
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

Airline Customer Service Agent

American Airlines
08.2017 - 02.2022
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Provided follow through on all calls with confirmations and dissemination of requested information.

Store Manager of Operations

Beauty World
04.2010 - 08.2019
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

Associate of Arts - Cosmetology

Empire Beauty School
Winston-Salem, NC
01.2014

Skills

  • Data Entry
  • Account Updating
  • Complaint Resolution
  • Scheduling
  • Client Relations
  • Account Management
  • Escalation Management
  • Entrepreneurship
  • Leadership

Accomplishments

  • Major asset to companies providing businesses with excellent Public Relation skills by improving customer service increasing product sales, services, reviews and ratings.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Supervised team of 10 staff members. Supporting each staff member in reaching their career goals within the company.

Community Service

  • Started a non profit organization annually providing over 500 free hair services to children between the ages of 4-19 years old for children place in group homes, attending prom, graduating from high school and children attending school. To help protect children from bullying and uplift children's confidence.


  • Provided free empowering health and wellness seminars events to the community. Providing the community with knowledge and resources to help live a healthy lifestyle. Encouraging therapy for those who suffer from depression, trauma and low self esteem.


  • Feed the homeless by providing over 1,000 free meals during the holidays

Timeline

Telemarketing Sales Representative

Pratt And Associates
07.2020 - 05.2022

Airline Customer Service Agent

American Airlines
08.2017 - 02.2022

Licensed Master Cosmetologist

Crissy The Boss
04.2010 - Current

Store Manager of Operations

Beauty World
04.2010 - 08.2019

Associate of Arts - Cosmetology

Empire Beauty School
Christina Mcmillian