Brandi Herrick
Covington,GA
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
10
10
years of professional experience
Work History
Licensed Master Cosmetologist
Jagged Edge Salon
01.2015 - 10.2024
- Organized and facilitated in-house training sessions on new products or techniques for the entire salon staff to maintain cutting-edge service offerings.
- Maintained a loyal clientele base through excellent customer service and consistent results.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
Under Graduate - Medical Billing & Coding
DeVry University
Illinois City, IL03-2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Payment Processing
Timeline
Licensed Master Cosmetologist
Jagged Edge Salon
01.2015 - 10.2024
Under Graduate - Medical Billing & Coding
DeVry University
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