Christina Mead
Altamont,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
Work History
HUD-VASH Coordinator
Stratton VAMC
Albany, NY
06.2015 - Current
- Acted as HCHV Program Manager.
- Responded to HUD VASH action items. White House Issues, and Patient Advocate and VISN concerns in a timely manner.
- Hired and trained staff to provide HUD VASH services, and ensure adherence to VA and Homeless Program policies and procedures.
- Trained staff to accurately report data.
- Developed program improvement plans and reported on them monthly.
- Coordinated program with over15 housing authorities to ensure appropriate provision of HUD VASH assistance.\
- Assisted with the development and revision of policies and procedures.
- Managed a team of 5 HUD VASH Social Workers and Homeless Veteran Community Employment Specialist.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored program effectiveness and implemented program improvement initiatives to ensure quality of care.
- Developed and initiated projects, and monitored performance.
- Reconciled data to identify gaps in training and areas needing program developments
- Established and maintain relationships with multiple Housing Authorities, Veteran Administration Partners, community agencies, and Veteran Service Officers.
- Collaborating across departments on priorities, functions and common goals.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Developed and maintained relationships with customers and community partners to improve services and ensure quality Veteran care.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Evaluated documentation for accuracy, and quality.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Applied feedback to develop process improvements and program needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Provided Case Management for highly complex homeless Veterans including several who were blind or vision impaired.
Homeless Veteran Community Employment Specialist
Stratton VAMC
Albany, NY
04.2013 - 06.2015
- Developed relationships with employers and community providers to develop employment opportunities
- Developed tracking system to monitor program outcomes
- Attended job fairs to provide wide range of information to prospective job seekers.
- Identified job sites and negotiated with companies for employment placements.
- Attended trainings related to supporting Veterans experiencing homelessness, mental illness, traumatic brain injury or other disabling conditions.
- Developing new strategies focusing on building vocational skills and promoting career preparation.
- Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
Supported Employment Specialist
Stratton VAMC
Albany, NY
09.2009 - 04.2013
- Instructed individuals in career development, job search and application strategies, resume writing and interview skills.
- Conducted individual and group counseling sessions.
- Delivered supportive and knowledgeable counseling to Veterans with employment or personal concerns.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Oversaw career and job fairs to connect Veterans with employers.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting vocational success.
- Developed job sites, and provided job coaching to improve employment outcomes.
- Collaborated employers and social workers to improve Veterans successful employment
Program Manager
Northeast Careet Planning
Albany, NY
06.2006 - 09.2009
- Managed Intensive Rehabilitation Services, Supported Education Services, Vocational Services and Local- Intra-agency Vocational Rehabilitation and Employment Services.
- Supervised and trained staff in Psychiatric Rehabilitation principals.
- Organized and developed staff training programs. Provided Training to colleges and community providers on topics such as Psychiatric Rehabilitation and de-escalation techniques.
- Assisted in Grant writing. Developed grant funded programs.
- Developed, monitored and reported program outcomes to various governmental agencies.
- Wrote and revised policies and procedures for a variety of programs.
- Participated in a strategic planning. Assessed staffing needs and creatively filled gaps.
- Attended county and state planning meetings.
- Participated in Review Committee.
- Facilitated program reviews such as OMH recertification and developed written responses to findings.
Education
Master of Science - Rehabilitation Counseling
State University of New York At Albany
Albany, NY12.1991
Bachelor of Arts - Psychology
State University of New York
Albany, NY05.1989
Skills
- Active Listening
- Decision-Making
- Flexible and Adaptable
- Planning and Coordination
- Analytical and Critical Thinking
- Multitasking Abilities
- Organization and Time Management
- Problem-Solving
Timeline
HUD-VASH Coordinator
Stratton VAMC
06.2015 - Current
Homeless Veteran Community Employment Specialist
Stratton VAMC
04.2013 - 06.2015
Supported Employment Specialist
Stratton VAMC
09.2009 - 04.2013
Program Manager
Northeast Careet Planning
06.2006 - 09.2009
Master of Science - Rehabilitation Counseling
State University of New York At Albany
Bachelor of Arts - Psychology
State University of New York
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