Christina Medina
Hicksville,NY
Summary
A dedicated customer service professional with extensive experience in various roles within the service and retail industries. Proven ability to handle multiple responsibilities, provide excellent customer service, and support business operations efficiently. Seeking opportunities to leverage my skills in a challenging and rewarding environment.
Overview
11
11
years of professional experience
Work History
Front Desk Representative (Full-Time)
Hampton Inn
12.2024 - Current
- - Provide excellent customer service to guests, addressing inquiries and resolving issues.
- - Demonstrate resilience under pressure and handle multiple responsibilities simultaneously.
- - Maintain professional phone etiquette and active listening skills to ensure customer satisfaction.
Front Desk Representative (Full-Time)
Hampton Inn
05.2023 - 12.2024
- - Provide excellent customer service to guests, addressing inquiries and resolving issues.
- - Demonstrate resilience under pressure and handle multiple responsibilities simultaneously.
- - Maintain professional phone etiquette and active listening skills to ensure customer satisfaction.
Full-Time Athlete
Nike Factory Store
11.2018 - 01.2024
- - Worked across multiple departments, primarily as a cashier, handling financial transactions.
- - Trained new hires, fostering teamwork and ensuring adherence to company standards.
- - Replenished inventory, recovered store floors, and maintained product displays.
- Collaborated with teams to support all departments (Stockroom, Footwear, Apparel).
Server – Catering Hall
The Heritage Club
01.2018 - 06.2019
- - Delivered high-quality customer service in a fast-paced catering environment.
- - Assisted in event setup, serving food to guests, and ensuring an exceptional dining experience.
Server – Catering Hall
Carlyle on the Green
04.2016 - 01.2018
- - Delivered high-quality customer service in a fast-paced catering environment.
- - Assisted in event setup, serving food to guests, and ensuring an exceptional dining experience.
Sales Associate – Shoe Department
JCPenney
10.2014 - 05.2016
- - Processed customer orders efficiently at checkout.
- - Assisted customers in locating and purchasing products based on their needs.
- - Promoted and registered customers for JCPenney credit cards.
Education
A.A. - Liberal Arts
Suffolk County Community College
Brentwood, NY05.2017
Skills
- - Excellent customer service and communication
- - Resilience under stress and ability to multitask
- - Active listening and professional phone etiquette
- - Team collaboration and leadership
- - Cash handling and financial transaction accuracy
- - Inventory management and product presentation
Timeline
Front Desk Representative (Full-Time)
Hampton Inn
12.2024 - Current
Front Desk Representative (Full-Time)
Hampton Inn
05.2023 - 12.2024
Full-Time Athlete
Nike Factory Store
11.2018 - 01.2024
Server – Catering Hall
The Heritage Club
01.2018 - 06.2019
Server – Catering Hall
Carlyle on the Green
04.2016 - 01.2018
Sales Associate – Shoe Department
JCPenney
10.2014 - 05.2016
A.A. - Liberal Arts
Suffolk County Community College