Britney Davis
Tribeca Pediatrics
Brooklyn,NY
10
years of professional experience
Work History
Full-time Front Desk Representative
1 Year 8 Months- Greeted and assisted patients daily in fast-paced environment, ensuring positive first impressions and efficient service
- Ability to confirm patient triage procedures, insurance verification, copay collection, and medical billing
- Handle confidential information with correct supervision following HIPAA guidelines and OSHA standards
- Knowledgeable about basic medical terminology
- Maintain a clean and organized front desk
- Assisted provider with patient forms and faxes, streamlining communication and documentation processes
- Supported provider with patient-related paperwork and faxes, enhancing workflow and patient care
- Managed patient scheduling, optimizing appointment availability and reducing wait times.
- Assisted in processing patient intake forms, ensuring accuracy and compliance with healthcare regulations.
Part-time Service Desk Representative
5 Years- Answered and routed incoming calls using a multi-line phone system, enhancing customer satisfaction through effective communication
- Assisted with billing and data entry, ensuring accuracy in records while managing office supply inventory
- Coordinated monthly workshops for children ages 3-12, fostering skill development and engagement in practical activities
- Monitored safety activities during children's workshops to ensure a secure environment.
Intern
2 Months- Managed office correspondence to maintain clear communication
- Supported team of 3 professionals with administrative tasks to enhance workflow
- Faxed documents to ensure timely preparation for community fairs
- Assisted in organizing community engagement events to promote local initiatives.
Education
Bachelor of Art - Sociology
Associate Degree - Liberal Arts
Skills
Customer service
Communication (Written & Verbal)
Active Listening
Team Collaboration
Multitasking
Time Management
Problem Solving
Medical billing
Basic medical terminology
Authorization procedures
HIPAA compliance
Healthcare regulations
Timeline
Full-time Front Desk Representative
Tribeca Pediatrics
12.2024 - 08.2026Read More
Part-time Service Desk Representative
The Home Depot
02.2019 - 02.2024Read More
Intern
Bedford Stuyvesant Restoration Plaza
06.2016 - 08.2016Read More
Hunter College, City University of New York
Bachelor of Art from Sociology
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Kingsborough College, City University of New York
Associate Degree from Liberal Arts
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