Christina Mendoza
Temple,TX
Summary
Dependable and hardworking professional. Quick learner with good computer abilities. Focused on completing work quickly to consistently exceed targets. Serves customers effectively with attention to detail and hardworking approach. Handles work independently and solving routine problems without oversight.
Overview
31
31
years of professional experience
Work History
Contact Center Specialist II
Baylor Scott And White Health
06.2021 - 05.2023
- Translated for Spanish Speaking customers.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responded to, and resolved routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.
- Ensured a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
- Provided accurate, valid and complete information to customers by using the right methods and tools. Identified emergent health situations based on caller information and coordinates immediate triage.
- Worked collaboratively with providers, clinical staff, and other departments to ensure patients needs were met.
- Accounted for calming upset customers by providing a composed and professional demeanor.
- Identified and escalated priority issues for resolution.
- Documented all customer contacts and accurately processes various documents to ensure optimal service.
- Accurately scheduled prepared and communicated appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with the system and operating guidelines.
- Was required to ensure the accurate creation of new accounts in the electronic medical record system, avoid the creation of duplicate accounts, and verify insurance coverage.
- Wrote messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff.
- Investigated and resolved customer inquiries and complaints quickly.
Referral Coordinator
Central Counties/Early Childhood Intervention
09.2006 - 08.2020
- Initiated outbound calls to families to schedule and complete the intake process for each referral within 7 working days of the referral date
- Interpreted for Spanish Speaking families
- Communicated effectively, both orally and in writing, with people from varied backgrounds with diverse needs
- Scheduled all referred children for evaluation (medical qualifiers) with appropriate team (OT, PT or Speech).
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responsible for meeting a 45-day timeline.
- Documented all barriers encountered that prevented meeting this timeline
- Worked closely with the program's enroller's to meet the 45-day time and address any special scheduling needs of families or staff
- Obtained whenever possible medical records for children with medical conditions and for all qualifying medical diagnosis if they were not sent with the referral
- Discontinued referrals that are parent declined or could not contact-completing all documentation to support efforts to contact.
Receptionist
ATKINSON CRAWFORD CENTRAL
07.2000 - 08.2006
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Followed established procedures to protect sensitive and confidential information from unauthorized release
- Picked up, organized, and wiped down reception regularly to keep area professional and clean
- Used clerical abilities to support needs of office staff and back up administrative team members.
Medical Administrative
Scott and White Hospital
04.1992 - 07.2000
- Translated for Spanish Speaking families
- Kept medical records and correspondence current and accurate to maintain smooth operations
- Maintained compliance with established policies, procedures, regulatory and accreditation requirements, and applicable professional standards
- Prepared for next day's patients by pulling charts and making confirmation calls
- Safeguarded confidentiality of patient information by consistently following patient protection standards
- Coordinated patient appointments and provided instructions for examinations and procedures
- Managed office inventory to prevent shortages and keep the team operating efficiently
- Reviewed patient charts for completeness and accuracy and verified missing information
- Compiled complete patient record with all admission, transfer, and discharge information
- Followed physician orders when setting up tests and patient procedures.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Called patients to confirm scheduled appointments day in advance.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
High School Diploma -
Academy High School
Little River, TXSkills
Referral trackingundefined
Timeline
Contact Center Specialist II
Baylor Scott And White Health
06.2021 - 05.2023
Referral Coordinator
Central Counties/Early Childhood Intervention
09.2006 - 08.2020
Receptionist
ATKINSON CRAWFORD CENTRAL
07.2000 - 08.2006
Medical Administrative
Scott and White Hospital
04.1992 - 07.2000
High School Diploma -
Academy High School
Similar Profiles
Cheryl LoughranCheryl Loughran
Neonatal Nurse Practitioner at Baylor Scott and White Health- Advent HealthNeonatal Nurse Practitioner at Baylor Scott and White Health- Advent Health
Neferti ArizolaNeferti Arizola
Medical Surgical Registered Nurse at Baylor Scott and White HealthMedical Surgical Registered Nurse at Baylor Scott and White Health
Christina SmithChristina Smith
Registered Nurse at Baylor Scott and White HealthRegistered Nurse at Baylor Scott and White Health
Lauren MyersLauren Myers
Nurse Manager, Emergency Department at Baylor Scott and White HealthNurse Manager, Emergency Department at Baylor Scott and White Health
John GarzaJohn Garza
Assistant Manager at Strickland Brothers 10 Minute Oil ChangeAssistant Manager at Strickland Brothers 10 Minute Oil Change