Summary
Overview
Work History
Education
Skills
Timeline
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Christina Middleton

Greensboro,NC

Summary

Dynamic professional with a proven track record at TTEC, excelling in claims resolution and patient advocacy. Skilled in appointment scheduling and data entry, I effectively resolved patient inquiries with empathy while maintaining accurate records. Known for outstanding customer service and the ability to deescalate challenging situations, I consistently meet performance goals.

Overview

7
7
years of professional experience

Work History

Member Advocate

TTEC
09.2023 - Current
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Maintained accurate records of all interactions with members.
  • Interfaced with other departments to ensure timely resolution of issues.
  • Reviewed medical and pharmacy claims with members, providers, and healthcare professionals.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Completed various assignments and tasks according to business needs.

General Manager

Colorful Thoughts
06.2021 - 12.2023
  • Engaged customers by greeting them and offering assistance as they entered the store.
  • Modeled and shared customer service best practices with teammates.
  • Conducted sales at the cash register and balanced the register with the end-of-the-day sales.
  • Oversaw day-to-day operations, such as payroll, inventory, scheduling, and shipping online orders.
  • Managed a team of employees who were expected to meet weekly sales goals.
  • Met with vendors to establish partnerships for the store.

Tier II Tech Support

Spectrum
09.2018 - 04.2022
  • Performed troubleshooting on various pieces of equipment.
  • Provided excellent customer service to all customers.
  • Deescalated irate or disgruntled customers
  • Met monthly performance goals that were set by the company.
  • Adhered to scheduled breaks, training, and meetings.
  • Assisted training classes with hands-on learning and peer-to-peer mentorship.

Education

Some College (No Degree) -

ASA College
Brooklyn, NY

Skills

  • Type 100 wpm
  • Word
  • Excel
  • Claims resolution
  • Appointment scheduling
  • Patient advocacy
  • Data entry

Timeline

Member Advocate

TTEC
09.2023 - Current

General Manager

Colorful Thoughts
06.2021 - 12.2023

Tier II Tech Support

Spectrum
09.2018 - 04.2022

Some College (No Degree) -

ASA College

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Christina Middleton