Christina Miller
Rhome,TX
Summary
Hardworking Senior Representative gifted at providing amazing service to customers and peers. Engaging and personable to oversee business tasks and meet deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Senior Representative
Fidelity Investments
Westlake, TX
07.2020 - Current
- Interacted with customers regularly to maintain and enhance relationships.
- Resolved issues through careful research and follow-up with customers.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Answered questions quickly via email or return phone call within two-hour period.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Provided basic technical support resolving issues for clients on variety of company products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TX05.2014
Skills
- Business growth and retention
- Relationship building
- Staff Training
- Customer Relations
- Systems and software programs
- Account servicing
- Client service
- Problem solving strength
- Data entry
- Inbound and outbound calling
- Mentorship
Volunteer Work
● Volunteered for Meals On Wheels; assisted with raising over $2,000 via fundraising and donations obtained from local businesses as well as delivering meals to homebound elderly
● Served as Den Leader for Cub Scouts, planning and leading lessons and outings for eight elementary school children and their parents
● Currently hold position as Secretary of Cub Scout Committee
● Member of several ERGs and SIGs including RAISE (Working Parents and Caregivers), Fidelity Pride, Women’s Leadership Group, and ASPIRE (Latino and Black Employee Resource Group)
Timeline
Senior Representative
Fidelity Investments
07.2020 - Current
Associate of Arts -
Tarrant County College District