Christina Miller
Lake City
Summary
Dynamic professional with over 8 years of experience in conducting interviews and managing cases, demonstrating a strong ability to connect with individuals and assess needs effectively. Proven track record of delivering results through strategic communication and empathetic support, ensuring optimal outcomes for clients. Eager to leverage expertise in a challenging role that aligns with career aspirations and fosters professional growth. Committed to making a meaningful impact while contributing to organizational success.
Overview
24
24
years of professional experience
Work History
Revenue Administrator III
Florida Department of Revenue
04.2021 - Current
- Prioritizing, analyzing and allocating workloads
- Advising employees
- Evaluating employees based on Individual Development Plans
- Problem solving
- Managing vacancies
- Implementing process improvements
- Monitoring performance while providing feedback
- Creates and maintains reports
- Utilizing the System for Unified Taxation (SUNTAX)
- Recommending compromises and making corrections
- Collecting tax, penalty, interest due to the State
- Monitor employee timesheets and leave
- In-office training related to SAP and/or tax law for multiple tax types including sales tax
- In-office training related to corporate tax and reemployment tax
- Researching tax issues and compliance procedures
- 40 hours per week
Tax specialist II
Florida Department of Revenue
02.2017 - 04.2021
- Collect payments, contact taxpayers by phone or mail to resolve tax liabilities
- Review tax accounts including Reemployment block claims
- Assist taxpayers at the front counter
- Resolves billings, audits, returned items, collection agency accounts, levies, and warrants
- Files and enforces liens, warrants and satisfactions for all Department of Revenue taxes
- Execute levies, garnishments, transferee liability
- Working in SUNTAX to resolve leasing accounts in the pre-warrant and post-warrant process
- Reviewing corporate, fuel tax, and reemployment tax returns
- In-office training related to SAP and/or tax law for multiple tax types including sales tax
- In-office training related to corporate tax and reemployment tax
Revenue Specialist III
Florida Department of Revenue
09.2012 - 02.2017
- Collect payments, contacting taxpayers by phone or mail to resolve tax liabilities
- Resolves billings, audits, returned items, collection agency accounts, levies, warrants, and revocations
- Files and enforces liens, warrants and satisfactions for all Department of Revenue taxes
- Execute levies, garnishments, transferee liability
- Respond to customer needs in a timely manner. Provides respectful, quality customer service.
- Reviewing corporate, fuel tax, and reemployment tax returns.
Community Manager
Lake Butler Apartments
05.2006 - 08.2012
- Ensure all rent was collected and bank deposits made
- Case management of files and ensure leases are complete and executed properly
- Supervised office and maintenance staff
- Followed procedures for evictions in accordance with state procedures
- Maintained vendor communications and scheduling
Case Manager
Suwannee River Economic Council
01.2002 - 05.2006
- Provide case management
- Research community resources
- Evaluate client needs
- Set up community services such as CNA, meals, homemaking
- Ability to budget programs such as Medicaid Waiver and Title IIIB
- Prioritizing workload
- Managing vacancies
- Communicate with employees and upper management
- Maintain liaison with other agencies
- Evaluate plans and programs
- Evaluate quality of services
- Making notes in the Title IIIB and Medicaid waiver case files.
- 40 hours per week
Education
Bachelors - Business Administration
City College
01.2006
Skills
- Proficient in case management
- Experience in conducting interviews
- Computer Knowledge (Microsoft Word, Power Point)
- Strong interpersonal skills and ability to communicate clearly and concisely both verbally and in writing
- Knowledge of the delinquent loan collection processes and techniques
- Experience in researching and reviewing accounts
Timeline
Revenue Administrator III
Florida Department of Revenue
04.2021 - Current
Tax specialist II
Florida Department of Revenue
02.2017 - 04.2021
Revenue Specialist III
Florida Department of Revenue
09.2012 - 02.2017
Community Manager
Lake Butler Apartments
05.2006 - 08.2012
Case Manager
Suwannee River Economic Council
01.2002 - 05.2006
Bachelors - Business Administration
City College