Tammy Arnold
Jacksonville,FL
Summary
Dedicated and adaptable professional with strong work ethic, effective communication skills, and a proactive mindset. Recognized for providing every customer with a positive and memorable experience through outstanding multitasking and time management abilities. Seeking a growth-oriented position to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Revenue Administrator III
Florida Department of Revenue
Jacksonville, FL
08.2017 - Current
- Supervised a team of eight Revenue and Tax Specialists responsible for resolving outstanding tax remittance and registration issues.
- Achieved successful problem resolution by actively listening and showing empathy to defuse tense situations with irate taxpayers.
- Worked closely with multiple teams, combining technical know-how to troubleshoot challenges and implement new processes or procedures.
Revenue Specialist III
Florida Department of Revenue
Jacksonville, FL
01.2008 - 08.2017
- Provided regular education to taxpayers via inbound and outbound calls, ensuring compliance with tax laws and forms for effective collection of overdue taxes.
- Served as a trustworthy, professional representative for the Department in various court proceedings.
- Ensured accuracy and timeliness of customer account processing through comprehensive review and analysis; diligently reported necessary corrections.
Revenue Specialist II
Florida Department of Revenue
Jacksonville, FL
12.2004 - 01.2008
- Called businesses to ensure operational status and address account concerns.
- Communicated with taxpayers through verbal and written communication.
Education
Associate of Arts - General Studies (AA Track)
Florida Community College at Jacksonville
Jacksonville, FLSkills
Customer Service
Time Management
Critical Thinking
Microsoft Suite
Business Correspondence
Report Generation & Analysis
Collection Experience
Regulatory Compliance
Certification
- Intuit Seminar for Quickbooks
- Medical Terminology Courses & ICD9 CPT4 Coding
- Healthcare Financing Administration Courses (HICFA Billing)
- Daycare Instructor
Timeline
Revenue Administrator III
Florida Department of Revenue
08.2017 - Current
Revenue Specialist III
Florida Department of Revenue
01.2008 - 08.2017
Revenue Specialist II
Florida Department of Revenue
12.2004 - 01.2008
Associate of Arts - General Studies (AA Track)
Florida Community College at Jacksonville